JAKARTA - Minister of Social Affairs Tri Rismaharini opened the opportunity to send employees of the Ministry of Social Affairs to study abroad, in order to improve services for technical service units (UPT).
Social Minister Risma asked all levels to adapt to the transformation of the function of the center into multi-service. This is because the need to provide the best service to beneficiaries is unavoidable.
"So we need reliable human resources (HR) and experts in their fields, both related to children, the elderly (elderly) and other types of beneficiaries," said Risma when giving directions online at the Directorate General of Social Rehabilitation in Jakarta, Antara, Wednesday, April 27.
To develop the capacity of human resources, the Minister of Social Affairs will not hesitate to open opportunities for employees to study in developed countries. This is done to accelerate the strengthening of the quality of human resources and services.
"I plan to send my friends to Japan to see the facilities and study there so that we don't get left behind," added Risma.
By honing knowledge, it is hoped that professional human resources will be formed and assigned to the right position. For example the elderly, children, and others. Maybe after going through the assessment a psychologist is needed. So the UPT leaders were asked to bring psychologists, not handled by modest human resources.
Equally important is ensuring that the equipment at the center belonging to the Ministry of Social Affairs meets the needs and follows developments according to the times.
In addition, to support the improvement of services to be better in the halls, it is necessary to hold personnel training to exchange knowledge and experience, such as how to handle the elderly, people with disabilities, children and people with mental disorders (ODGJ).
The Minister of Social Affairs Risma also directed that there should be a thorough improvement in the central environment as a technical service unit (UPT). Improvements were made to aspects of UPT equipment, skills and knowledge, as well as attitudes and mindsets of UPT human resources.
To the leaders and staff, the Minister of Social Affairs reminded, the center as a UPT is in the midst of communities throughout the country. That is, the center is the face of the Ministry of Social Affairs in public.
“Our faces in front of the community are in the centers. That is, the center is the eyes, ears, mouth, feet, and hands of the Ministry of Social Affairs. Therefore, the center must adapt to changes and improve services," said Social Minister Risma.
Transformation is not only understood as a physical and material change. But furthermore, the Minister of Social Affairs emphasized that UPT leaders should ensure a change in UPT's internal way of thinking, which still prioritizes physical quality rather than paying attention to facilities and services.
“There is no longer the phrase 'if it used to be like this ma'am'. It should be remembered that the face of the Ministry of Social Affairs has changed," he said.
In several places, employee x performance was still found, but he reminded the Ministry of Social Affairs to work with client satisfaction oriented, namely vulnerable groups as beneficiaries. Good service quality can be done on the basis of sincerity and sincerity, and pay attention to the fate of people who need help such as the poor and vulnerable groups.
The Minister of Social Affairs also motivates all levels of the office to provide the best service for the community.
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