It's Not Complicated, The Issue Of Service For Patients With Disabilities At The Rangkah Health Center Surabaya Is Because BPJS Is Not Active

Surabaya City Government Office. (Photo: Doc. Antara/Diskominfo Surabaya)

JAKARTA - The Surabaya City Government denied that it had made it difficult for health care services for disabled patients to receive treatment at the Rangkah Health Center, Kota Pahlawan, East Java, a few days ago.

Head of the Surabaya City Rangkah Health Center, Dwiastuti Setyorini, said that there was a misunderstanding in interpreting service information by a patient with a disability who was receiving treatment at the Rangkah Health Center.

"The misunderstanding started when a patient asked for a treatment referral, but his BPJS membership status was inactive," said Dwiastuti, quoted by Antara, Sunday, March 3.

Dwiastuti explained that the disabled patient came with his nephew to request a referral to the Undaan Surabaya Eye Clinic (RS) on Tuesday, March 29. After registering online, patients immediately receive services at the General Poly for health checks and administration.

"When checked, it turns out that the patient's BPJS card is no longer active. Then, the administrative officer proposed to help activate BPJS through the Edabu application, and said that it would take about 2-3 hours to get approval from BPJS," said Ririn, Dwiastuti's nickname.

Therefore, he said, his party asked the patient and his nephew to come back to the Rangkah Health Center the next day. This is because, in the case of patients with non-active BPJS who need a referral, they must wait for the approval of the Central BPJS to find out the activation status, so that a referral letter can be made.

"After being submitted by the administrative officer, the patient and nephew returned to the General Poly to request a referral for the results of the Edabu application submission. The doctor on duty at the General Poly said that to issue a referral letter to the hospital, he was waiting for approval from the BPJS," he said. .

Ririn explained that the patient's nephew felt that he could not accept an explanation from the service officer. They think that if they have applied for BPJS activation, they can immediately get a referral letter to go to Undaan Hospital. The patient was diagnosed with cataracts.

"So the request for BPJS activation has begun to be served and was submitted at 08.23 WIB, but has not received approval. At 09.00 WIB I got a call from a member of the Surabaya DPRD who complained about the service process at the Rangkah Health Center," he said.

Fortunately, the activation approval was immediately responded to by the BPJS with an active status. At 10.00 WIB, a referral letter was made by the officer at the Rangkah Health Center. "Actually, a referral case is not an emergency case, but a planned case and is not life-threatening," he said.

Ririen said that cases that require referral to a hospital are non-life-threatening or non-emergency cases. If a patient comes to the puskesmas in an emergency, his office will immediately take the patient to the ER without a referral letter.

Previously, the chairman of Commission C of the Surabaya DPRD, Baktiono, said that the Puskesmas should not complicate services for activating BPJS membership. Moreover, the people who submit the proposal are persons with disabilities who need to be considered.

According to him, when the citizen's BPJS card should be inactive when it is to be used, it can be activated and claim immediately.

"It should still be served on the same day, instead of being asked to go home and come again the next day. After I called, I was given a referral that day. That shouldn't be the case. All residents must be served well," said Baktiono.