SURABAYA - Surabaya Mayor Eri Cahyadi asked for improved public services following the City of Heroes, East Java, entering Level 1 in the implementation of restrictions on community activities (PPKM).
"When serving residents, you should not hold your cell phone or joke with your friends, because it seems as if you don't respect other people," said Mayor Eri Cahyadi while giving a briefing to the Surabaya City Government officials at the Convention Hall Jalan Arief Rahman Hakim, Surabaya reported by Antara, Thursday, 24 March.
This briefing is devoted to the ranks of the municipal government who are in direct contact with residents or who directly provide services to residents, starting from the village head, sub-district head, head of health centers and hospitals, the Government and People's Welfare Section, the Population and Civil Registration Service, the Health Service, and the Social Service. , as well as other services.
In addition, Mayor Eri also said that when Surabaya reached level 1, public services must continue to be improved. Because the current public service is still far below what he wanted.
According to him, in carrying out public services, both in the kelurahan, sub-district, health centers and hospitals, those assigned to the service division must be selected people and cannot be mutually exclusive.
"So, those who are assigned at the front, in the service department, must be pleasing to the eye, have a smile so that if someone gets angry they can cool them down, and most importantly, they must be good at communicating, so they can be calm when giving answers," he said.
In fact, Mayor Eri also asked the people assigned to the service division to make a special decree, because they will be monitored directly by Mayor Eri and will be given training on how to communicate, how to answer residents' problems and so on.
For Eri, how to communicate is very important, he gave an example that communication can solve the Turi Market problem and other problems.
"What does it mean? This is actually a matter of communication. So, I ask for help in the future in carrying out public services, whatever it is, you must use your conscience and do it in a polite way, God willing, it will be better, so that our public services can be faster and more comfortable," he said.
In addition, Mayor Eri also asked his staff to answer and provide definite solutions when there were complaints from residents on the WargaKu application. He asked not only to answer but did not provide a solution.
"So, when answering it, a definite solution must be given, for example, we will coordinate it on this date and it will be answered on this date," he said.
Mayor Eri Cahyadi emphasized that all the directions he gave were based on his experience when he was undercover when traveling to urban villages and health centers, right before his father-in-law died.
During her disguise, Eri was scolded by the kelurahan staff and the puskesmas staff. In fact, he also met some staff on duty in the service of playing cellphones and making jokes with his friends.
"Please check on the CCTV of the puskesmas or village, I wear a t-shirt and wear a hat, I go around. So, please don't have anything like this again in the future," he said.
Meanwhile, the Head of the Surabaya City Communication and Information Office, M. Fikser, said that if the residents of the City of Surabaya had complaints and found public services that were not in accordance with the regulations, he invited them to take advantage of the WargaKu application.
"Please use the wargaKu application to convey all your complaints," he said.
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