Write Down The Number, The Ministry Of Health Provides A Standby Channel For Residents Who Are In Self-isolation

Illustration of the Ministry of Health's hotline service (Photo: Antara)

JAKARTA - The Ministry of Health (Kemenkes) provides a standby channel or hotline for residents undergoing self-isolation due to COVID-19. However, they have not been able to access free telemedicine services from the government.

Launching Antara, Saturday, February 19, residents who need health consultation services remotely can contact the Ministry of Health's WhatsApp at number 081110500567, service center 119 ext. 9, as well as the email address of [email protected].

Spokesperson for Vaccination of the Ministry of Health, Siti Nadia Tarmizi, explained that the government's free telemedicine service can be accessed by residents who undergo antigen and RT-PCR examinations at affiliated laboratories of the Ministry of Health.

Initially, the service was intended for residents aged 18 years and over who live in Greater Jakarta, Karawang, Bandung, Greater Semarang, Greater Surakarta, Yogyakarta City, Greater Surabaya, Greater Malang, Denpasar City, and Nusa Dua.

"After the second week of February this service was extended to the big cities of Java-Bali," said Nadia.

According to him, the Ministry of Health from 19 February 2022 will expand telemedicine services to big cities in Sumatra, Kalimantan and Sulawesi.

"Telemedicin services continue to be improved and expanded to help people who are isoman (self-isolation) can obtain adequate treatment facilities, so they do not need to be hospitalized," he said.

Residents who consult with health workers online through the government's telemedicine service can also carry out the free drug redemption process and receive drug packages at home.

"We continue to improve telemedicine services so that drug packages can reach patients more quickly," said Nadia.

Telemedicine service users who do not receive WhatsApp from the Ministry of Health can confirm to the isoman.kemkes.go.id/panduan page and enter the Population Identification Number (NIK) to proceed to the next submission stage.

Until February 14, 2022, COVID-19 patients with no symptoms and mild symptoms using the Ministry of Health's telemedicine facilities in the Java and Bali regions reached 158,075 people and 136,028 people of whom had received consultation services and electronic prescriptions.

According to government data, as many as 129,100 prescribed drugs have been delivered to patients' homes and 85 percent of patients received drug packages the day after ordering.