JAKARTA - The morning has just begun when Putri (24) prepares to start her day at one of the Lion Parcel hubs. With dozens of packages in the bag that need to be delivered, she is preparing to travel a long way that day. Traveling through the streets to narrow alleys, facing unpredictable weather, and knocking on one customer's door after another. For Putri, pursuing a career as a courier is a choice she lives with confidence.
Before becoming a full-time courier at Lion Parcel since last year, he often accompanied his mother who used to work as a Lion Parcel courier for more than five years. When his mother's health condition declined, Putri decided to continue the role.
"I used to often go and help my mother deliver packages, now I'm continuing on my own," said Putri.
The story of Putri is a real portrait of how the spirit of emancipation continues to live, especially at this moment of Kartini Day.
The Story Behind the Challenge
Being a female courier is not without challenges. In the field, Putri often faces various responses from customers, ranging from those who appreciate, are surprised, to those who question.
"Sometimes customers are surprised that the courier is a woman. Even though we women can also be couriers," he said.
Unfortunately, he often gets uncomfortable attention, such as temptations or personal questions from customers. Similar experiences are also felt by Nuraini (29). He admitted that he had faced unpleasant treatment from customers several times.
"Sometimes there are flirtatious ones, but I don't respond. I just focus on my work," said Nuraini.
Meanwhile, for Tiara (34), the challenge actually came from her own environment who looked down on her at first.
"At first the family had to find another job because I was a woman. But I showed that I was comfortable and enjoyed working as a courier. Finally, they are now supporting," said Tiara.
Behind these various challenges, there is something that makes them confident to keep moving, namely the ability to adapt and stay focused on the goal. Putri realized that working in the field meant having to be ready to face various situations and customer characters. Meanwhile, Tiara and Nuraini carry out this work by sticking to their goals, while still being grateful for every process they go through.
The Meaning Behind Every Journey
Behind their busy schedule, there are moments that make this work feel more meaningful. Putri, for example, once received a tip of hundreds of thousands from a customer. For her, this is one of the memorable moments because her work is appreciated. For Tiara, the most memorable thing comes from everyday interactions.
"The fun is to meet a lot of new people, both customers, other couriers, and the Lion Parcel team. Sometimes there are even customers who are looking for it if they haven't delivered a package for a long time," said Tiara.
Meanwhile, for Nuraini, what she should be grateful for is the flexibility she gets. As a mother of three children, she tries to divide her time between work and family.
"I'm grateful that here the time is also flexible, so I can arrange time for my family," he said.
In the midst of work dynamics, environmental support is important. The three of them agreed that they felt a supportive work environment at Lion Parcel. Putri admitted that the Lion Parcel team had embraced and even protected her. The same was felt by Tiara, who assessed that there was no difference in treatment between male and female couriers. This commitment is also realized through various initiatives that support couriers in carrying out their roles.
Since joining, the courier has received training through a training program to understand the workflow, operational standards, and important things to consider in the field. In addition, Lion Parcel also regularly presents an interaction space through social activities with couriers. Through this forum, couriers can share experiences, provide input, and get the latest information related to the company's programs in a more relaxed and open atmosphere.
This effort is in line with Lion Parcel's commitment to creating an inclusive and open work environment for anyone to develop, both women and men. Currently, more than 25% of Lion Parcel employees are women and some of them have occupied strategic positions at the managerial level. This shows that the role of women in the logistics industry is quite significant, including at the decision-making level.
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