BLACKPINK Concert Many Complained, National Consumer Protection Agency Intervenes

BLACKPINK Concert (Photo: ANTARA)

JAKARTA - The National Consumer Protection Agency (BPKN) of the Republic of Indonesia stated that it is ready to follow up on reports from consumers who feel aggrieved by the concert of the K-Pop idol group BLACKPINK which was held at the Gelora Bung Karno Main Stadium, Jakarta, on March 11-12. Head of BPKN Rizal E. Halim said consumers who feel aggrieved by BLACKPINK concert organizers can report to BPKN by telephone at number 153. " “SPECTors who feel they do not get part or all of their rights can sue through BPKN-RI," Rizal said as quoted by ANTARA, Monday, March 13. BLACKPINK concert consumers who feel aggrieved can file their objections to get their rights in accordance with the Consumer Protection Law (UU). Despite the great success of entertaining BLINK, BLACKPINK fans, quite a lot of viewers are stroking on social media because they feel aggrieved by the concert. In uploads circulating on social media, viewers who have purchased tickets in the Platinum category for the concert feel they do not get their rights. A number of viewers admitted that they did not get a seat even though they had bought tickets of around Rp. 3,000,000. Some spectators even sat on the iron barrier for not getting a seat. Neither the promoter nor the service provider provided an explanation to the audience nor even apologized to BLINK. Rizal stated that consumers who have purchased tickets should have the right to get services according to promised accommodation. “ If there is a change, the committee should provide information before the show starts, "” said Rizal. Not only concerts, Rizal said that any event committee, both music, sports, and other art performances, must fulfill the rights of consumers who have paid. Once payments have been made by consumers, there should be no reduced rights and event organizers are obliged to take responsibility for the accommodation. "“There should be compensation given by the organizing committee," said Rizal. In addition to the complaint number, BPKN also opens space for people to report directly to the BPKN RI Office located on Jalan Jambu number 32, Menteng District, Central Jakarta. BPKN also provides online reporting services through the website www.bpkn.go.id, the BPKN Complaints application 153, or via instant messages on WhatsApp to 08153 153.