Digital Transformation Encourages Health Service Leaps To Be More Efficient

Illustration of digital transformation in health services (Freepic)

JAKARTA - In the era of digitalization, the health service system has also transformed. Even its function can be the backbone of innovation in the medical sector.

One of the main foundations of this transformation is the use of artificial intelligence (AI) as a tool, not a substitute, especially in the medical service process. AI is implemented strategically to accelerate access to information, increase accuracy, and support real-time clinical decisions without changing the essence of services that remain centered on the role of medical personnel.

"The AI function does not take over the role of doctors, but helps make the work process faster and more efficient," Hasan Widjaja, GM Information and Technology Bethsaida Healthcare, explained at the Grand Opening Bethsaida Hospital Serang, Banten, recently.

One real example in this digitalization transformation is when doctors look for patient medical records. Previously, they had to enter the radiology system manually, check dates, and search for data one by one.

Now, simply by typing the 'last time to radiology', the AI system immediately filters out and displays relevant data according to the patient's medical history. This AI-related update can also be used for various types of cases and patients who come to the hospital.

"This not only saves time, but also increases the accuracy of diagnosis and services," he added.

Innovations such as international standard medical documentation are initiated with the integration of MIMS (Monthly Index of Medical Specialties) for drug safety, real-time ambulance monitoring, to vital monitoring of signs directly connected to the central system, confirming Bethsaida's commitment to digitalization. The entire system supports doctors in order to provide fast, precise, and personal services.

Pengakuan atas keberhasilan transform ini datang dalam bentuk penghargaan Smart Hospital of The Year in Indonesia yang diterima pada Maret 2025. Penghargaan ini menjadi validasi bahwa penerapan teknologi digital termasuk AI dapat meningkatkan keselamatan pasien, efektifsi layanan, dan akurasi keputusan klinis secara signifikan.

More than just a transformation in health services, Bethsaida Hospital Serang also has excellent specialist services such as Heart & Vascular Center, which is the result of collaboration with the Jakarta Heart Center. This facility provides comprehensive treatment for heart patients, ranging from diagnosis to complex surgery.

Our services remain the same in essence humane and empathy-based. What distinguishes us is how we best use digital technology to increase patient speed, comfort and safety," said dr. Tirtamulya Juandy, Director of Bethsaida Hospital Serang.

On the same occasion, Prof. dr. Hananiel P. Wijaya, CEO of Bethsaida Healthcare, also added that the existence of these hospitals in Serang and Cilegon is not only to provide high-quality medical services, but also to support wider regional development.

"We want to be part of an ecosystem that strengthens the quality of life of the community, both in terms of health and socio-economic aspects," he said.