Medical Assistance To Psychological Becomes A Highlight For Partners And Ojol Users In The Middle Of Difficult Situations

Illustration of ojol and passengers. (Between)

JAKARTA - The wave of demonstrations in various cities in recent weeks has had a real impact on people's mobility. Not only driver-partners are at risk, but also passengers who take advantage of online transportation services including online motorcycle taxis (ojol).

When the condition of the streets becomes unfavorable, comprehensive assistance, both medical, psychological, and operational, becomes an urgent need so that all parties feel safe and protected.

The reason is, ojol partners not only face traffic challenges, but also security risks in the field. Therefore, assistance in the form of emergency access, medical assistance, and psychological counseling is prepared so that they remain calm at work.

"Security and support for partners are top priorities. We want partners to know they are never alone. Medical support, psychological counseling, operational convenience, to direct assistance in the field we present so that partners feel accompanied, especially during critical situations," said Neneng Goenadi, Chief Executive Officer at the GERCEP press conference (Grab Fast Response) which was held online, recently.

This assistance is now reinforced through initiatives designed not only to ensure operations continue, but as a form of humanitarian solidarity that places human security and dignity above all else.

There are also several things that are in the spotlight as a matter of safety for driver-partners. Starting from full medical treatment for those affected by incidents in the field, operational convenience, such as incentive schemes despite the cancellation of mass orders.

Then a vulnerable location warning feature is also pinned so that partners can avoid risky lanes, field assistance through the task force that monitors partner conditions in the hospital, contacts their families, and ensures their basic needs are met until psychological counseling cooperates with hospitals and professional counselors.

Not only partners who get attention. Passengers also get additional protection, ranging from travel insurance to psychological assistance when needed.

In certain cases, passengers can access fast assistance channels, and the claim process is ensured to be easier so that they are not burdened financially or emotionally.

"Passengers who experience incidents while traveling receive travel insurance protection and can access psychological counseling services when needed. We ensure that passenger recovery is not only physical, but also pays attention to the emotional aspect so that they feel safe and accompanied," Neneng explained.

According tobulni Juniantino, Director of Trust & Safety, this service is prepared so that the user experience remains safe even though the outside conditions are unstable.

GERCEP comes with three main channels, starting from an emergency hotline, HelpCenter, and priority live chat service. All three make it easier for partners and passengers to report quickly and get a structured response. More than that, this initiative is a symbol of commitment that in difficult situations, no party is allowed to face the risk alone.

"We are working with hospitals and counselors so that mental health recovery can run, both for partners and passengers," he said.

"The situation of attitude delivery in many cities can cause concern. Through emergency hotlines, medical assistance, to psychological support, we want to ensure that partners and passengers always feel protected. We invite all parties to remain calm, prioritize safety, take care of each other, and strengthen each other," said Neneng.

Through medical and psychological assistance, notifications of vulnerable points, to legal support if necessary show relationships with partners and passengers are not just matters of service transactions, but humanitarian ties.