JAKARTA - In order to improve the quality of services and strengthen relations with participants, BPJS Employment Jakarta Cilincing Branch Office has consistently held the Participant Information Communication Forum. This program involving binaan companies in the Jakarta Cilincing area is carried out online every Wednesday since May 2026.
This routine activity is designed as an interactive platform that bridges the information needs, as well as being an effective two-way communication tool to increase participant satisfaction. Through this forum, the binaan companies get comprehensive information updates regarding their rights and obligations.
Head of the BPJS Employment Jakarta Cilincing Branch Office, Rita Mariana, explained that this strategy was taken to ensure that each participant gets the best experience while being part of BPJS Employment.
"This activity is carried out to improve the quality of services and participant loyalty, improve the member experience journey of BPJS Employment participants through the delivery of information and education of the BPJS Employment program and the benefits of the program in a massive, end-to-end process starting from participant registration to the process of claiming program benefits and encouraging increased utilization of digital service channels," said Rita, in a statement, Tuesday, June 9.
To provide a complete understanding, the resource persons presented in the Information Communication Forum every week are the result of solid collaboration between personnel in the fields of Membership and Service. Thus, participants not only receive regulatory education, but also technical solutions related to field constraints.
"BPJS Employment wants to ensure that there is no information barrier between us and participants. Through the collaboration of the membership and service teams in this forum, every operational obstacle faced by companies and workers, from registering new employees to liquidating claims, can immediately get a clear, fast, and transparent solution," said Rita.
Through this ongoing commitment, BPJS Employment Jakarta Cilincing hopes that all the companies it has built can be more optimal in utilizing the available digital ecosystem, for the welfare of workers as a whole.
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