JAKARTA - The surge in community mobility during the 2026 Lebaran homecoming season is estimated to reach more than 190 million people. The high movement encourages an increase in potential travel risks, especially for private vehicle users.
In response to this challenge, PT Asuransi Tugu Pratama Indonesia Tbk (Tugu Insurance) has prepared a 24-hour emergency service through the Tugu Real Experience (t rex) fleet which provides towing and vehicle carrying assistance during the homecoming and return period.
Tugu Insurance Corporate Secretary, Dudi Subekti, said this service is part of the company's commitment to increasing protection for customers amid high community mobility.
"In the midst of high travel volumes during Lebaran, we understand that the risks on the road cannot be predicted. Therefore, our t rex is presented as a 24-hour standby service every day that is ready to help customers whenever and wherever needed," said Dudi.
The service covers various emergency conditions on the road, ranging from flat tires, vehicle breakdowns, traffic accidents, to towing services to the nearest workshop.
In addition to strengthening assistance services on the road, Tugu Insurance also optimizes customer service channels through a contact center and a 24-hour digital channel, Call TIA. Customers can access services by phone 1500 458, WhatsApp at 0811 97 900 100, or email [email protected]
On the product side, this subsidiary of PT Pertamina (Persero) also presents a special product, Asuransi t mudik, which is designed to provide comprehensive protection for travelers.
The products include personal accident, vehicle, baggage, and even housing protection left behind during the homecoming trip. Tugu Insurance provides two product options, namely conventional and sharia schemes.
"t mudik is a product made especially for the holiday season, where this product can provide comprehensive protection," said Dudi.
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