JAKARTA - Bank Mandiri continues to emphasize its commitment as a strategic partner of the government in supporting the development of a people-based economy through the strengthening of digital financial services that reach various regions, including areas that have not been served by branch offices. Through the Mandiri Agent ecosystem, this bank with the BMRI stock presents integrated synergy between banking services, digital technology, and community empowerment to accelerate sustainable national financial inclusion.
Mandiri Agen is a non-branch banking service from Bank Mandiri which works with UMKM players, to serve various banking transactions and other financial services. The presence of Mandiri Agen is part of Bank Mandiri's efforts to expand financial inclusion while encouraging the sustainable empowerment of the community's economy.
Through Mandiri Agen, the public can access various financial transaction services, ranging from cash withdrawals, fund transfers, to payment of various bills. In addition, there is also a savings account opening service as well as access to information and referrals for productive credit for the micro-segment.
Director of Consumer Banking at Bank Mandiri, Saptari, stated that Mandiri Agents are present as the front line in expanding financial access, as well as being a driving force for productive economic activity in the community. By providing services that are easy to reach, safe, and reliable, this gold ribbon logo bank ensures that every layer of society has equal opportunities to grow and develop.
This step is in line with President Prabowo Subianto's vision of Asta Cita which emphasizes the strengthening of economic independence and development from villages as the foundation of national growth. Saptari explained that Mandiri Agents are the company's main strategy in expanding the reach of the financial ecosystem outside the branch office network. According to him, strengthening the role of agents is part of Bank Mandiri's digital transformation in building sustainable excellence through the synergy of an increasingly solid service ecosystem.
"The Mandiri Agent program is a manifestation of our close collaboration with the community to build economic independence from villages and accelerate the growth of the people's economy. At the beginning of 2026, all key performance indicators recorded positive growth reflecting the increasing public confidence in agent-based banking services that are increasingly evenly distributed to the corners of Indonesia," said Saptari in an official statement, Friday, March 6.
The strengthening of banking services is reflected in the growth in the number of agents which increased 12 percent year on year (YoY) to January 2026 to a total of 112,650 Mandiri Agents. This growth was accompanied by an acceleration in the adoption of digitalization through the Mandiri Agent application which is increasingly relied on, with the number of active users increasing 28 percent YoY to 81,000 agents at the beginning of this year.
The agent's self-service application has more complete transaction features and faster processing time than the EDC Mini ATM, thus providing a better experience for customers. This achievement confirms Bank Mandiri's consistency in providing financial solutions that are relevant to people's needs.
Public confidence in Mandiri Agents is also reflected in the increase in transaction frequency and value. In the first month of 2026, the frequency of Mandiri Agent transactions increased by 44 percent YoY to 2.34 million, while transaction value grew 89 percent to exceed Rp. 3.5 trillion. This growth shows that the presence of Mandiri Agents has become an important part of people's daily economic activities.
Furthermore, Mandiri Agen has also contributed significantly to increasing national financial inclusion. As of January 2026, Mandiri Agen has 3.4 million customers with a total third-party funds (DPK) collected reaching IDR 22.9 trillion. This achievement emphasizes the strategic role of Mandiri Agen in expanding the customer base.
Going forward, Bank Mandiri will continue to strengthen integrated synergies in its service ecosystem to create sustainable advantages. Through active collaboration with the government, business actors, and the community, Mandiri Agents are expected to be more optimal in providing inclusive financial access, encouraging economic equality, and creating real growth value for the people of Indonesia to the ends of the country.
The English, Chinese, Japanese, Arabic, and French versions are automatically generated by the AI. So there may still be inaccuracies in translating, please always see Indonesian as our main language. (system supported by DigitalSiber.id)
