The Kedunggedeh Train Line Can Be Passed By Normal Two-ways

The repair of the lane at km 56+1/2 of the Kedunggedeh Station Empilasam has been completely completed. (Photo: Doc. PT KAI)

JAKARTA - PT Kereta Api Indonesia (Persero) or KAI menyampaikan perbaikan jalur di km 56+1/2 Emplasemen Stasiun Kedunggedeh sudah sepenuhnya. Pada pukul 05.32 WIB, kedua jalur sudah dapat lewat kembali.

KAI Vice President Public Relations, Anne Purba said, the evacuation process for the entire Purwojaya (58F) train series that had previously fallen at km 56 + 1/2 of the Kedunggedeh Station Emplasmen had been completely completed at 02.00 WIB.

Anne said the two trains that fell were successfully evacuated and placed back on the tracks.

During the evacuation process, KAI deployed two crane units from Bandung and Cirebon as well as a series of auxiliary trains from Cipinang to support the acceleration of handling in the field.

After the evacuation was complete, KAI immediately repaired the route to ensure customer safety and security. The two routes at the scene can be re-passed.

Anne said KA 134 Argo Parahyangan, the Gambir 'Bandung' connection, became the first train to pass at the scene at a limited speed as part of the normalization stage of train travel.

"The entire evacuation process can be completed quickly and safely thanks to the synergy between KAI officers and all related elements in the field," Anne said in an official statement, Sunday, October 26.

Anne added, KAI apologizes to all affected customers, both due to delays and travel cancellations due to the evacuation and normalization of the route.

"We really understand the inconvenience experienced by customers. All ranks continue to work optimally so that the pattern of operations and timeliness of train travel can return to normal immediately by prioritizing safety," he added.

In the context of normalizing train travel, continued Anne, there were several train trips that had canceled travel.

"KAI ensures that the refund of 100 percent of duties is outside of booking duties for affected customers," he said.

Anne menambahkan, pengembalian dana ini bisa diakses melalui loket stasiun atau Contact Center 121 dengan waktu hingga 7 hari setelah tanggal keberangkatan KA.

Kemudian, bisa juga melalui aplikasi Access by KAI, maksimal hingga 2 jam sebelum jadwal keberangkatan KA.

KAI memastikan evaluasi menyeluruh akan dilakukan untuk peningkatan keselamatan dan keandalan operasional di masa mendatang.

KAI berkomitmen memberikan pelayanan terbaik agar seluruh perjalanan kereta api dapat berjalan lancar, aman, dan tepat waktu.

“Kami turut berempati kepada seluruh pelanggan atas ketidaknyamanan yang terjadi. Alhamdulillah, proses evakuasi dapat diselesaikan dengan selamat dan jalur kini sudah dapat dilalui normal. Terima kasih atas kesabaran dan pengertian seluruh pelanggan selama proses pemulihan berlangsung,” tutup Anne.

Anne added that this refund can be accessed through the station counter or Contact Center 121 with a time of up to 7 days after the date of departure for the train.

Then, it can also be through the Access by KAI application, a maximum of up to 2 hours before the train departure schedule.

KAI ensures that a thorough evaluation will be carried out to improve safety and operational reliability in the future.

KAI is committed to providing the best service so that all train trips can run smoothly, safely, and on time.

"We are sorry for all customers for the inconvenience that has occurred. Thank God, the evacuation process can be completed safely and the route can now be passed normally. Thank you for the patience and understanding of all customers during the recovery process," concluded Anne.