JAKARTA - Bank DKI President Director Agus Haryoto Widodo said that the disruption to the bank's service system that occurred on March 29, 2025, was part of the internal control mechanism in maintaining the integrity of the banking system as a whole.
As a result of the activation of this feature, he said, there was a temporary restriction on some cross-network transaction services (off-us), including ATM transactions through other bank networks.
Agus added that since the beginning of the incident, Bank DKI immediately activated the technical, operational, and customer service teams intensively for 24 hours to evaluate the system, carry out tiered recovery, and maintain the smooth running of other priority services.
"Bank DKI's internal security system automatically activates the security system recovery feature, as a protective measure to ensure the stability of services and the security of all customer transactions," said Agus in a written statement, Tuesday, April 8.
Bank DKI also actively coordinates with partners and regulators to ensure that all steps we take are in line with the principles of prudence and banking security. After conducting a comprehensive evaluation and ensuring that the system is in a stable and safe condition, Bank DKI began the process of restoring services in stages. The first phase that was opened was the Off-Us ATM service, which was able to be used again since Monday, April 7, 2025.
Bank DKI ATM services have been fully restored and can be used again normally, including interbank transfers, to paying various bills.
Bank DKI continues to monitor system performance to ensure that services run optimally and stably.
Agus expressed his deepest apologies and also expressed his gratitude for the understanding that had been given.
He ensured that customer data and all funds remained safe and did not experience any disruption during the service restriction process.
"We also open a 24/7 communication channel through the call center and official social media to receive aspirations, complaints, and questions from the public," said Agus.
Agus said that his party implemented the principles of Consumer Protection, Prudential Banking and Good Corporate Governance in accordance with applicable laws and regulations and internal provisions.
"We would like to express our gratitude for the continued trust given to Bank DKI. We believe that openness, speed of response, and continuous improvement will strengthen Bank DKI's position as a trusted, professional, and adaptive bank in facing every challenge," Agus concluded.
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