JAKARTA - Regarding the system recovery activities carried out by Bank DKI throughout the 2025 Eid holiday period, Bank DKI President Director Agus Haryoto Widodo conveyed an official clarification from Bank DKI management regarding the disruption of the bank's service system that occurred on March 29, 2025.
"On that date, Bank DKI's internal security system automatically activated the security system recovery feature, as a protective measure to ensure the stability of services and the security of all customer transactions," said Agus at a press conference in Jakarta, Tuesday, April 8, which was also attended by the Board of Directors of Bank DKI.
Agus further said that this step is part of our internal control mechanism in maintaining the integrity of the banking system as a whole. As a result of the activation of this feature, there were temporary restrictions on some cross-network transaction services (off-us), including ATM transactions through other bank networks.
He also said that since the beginning of the incident, Bank DKI immediately activated the technical, operational, and customer service teams intensively for 24 hours, to conduct system evaluations, tiered recovery, and maintain the smooth running of other priority services.
Bank DKI also actively coordinates with partners and regulators to ensure that all steps we take are in line with the principles of prudence and banking security. After conducting a thorough evaluation and ensuring that the system is stable and safe, Bank DKI began the process of restoring services in stages. The first stage that was opened was the Off-Us ATM service, which can be used again since Monday, April 7, 2025.
Bank DKI ATM services have been fully restored and can be used normally again, including interbank transfers, to paying various bills. Bank DKI continues to monitor system performance to ensure that services run optimally and stably.
Representing all Management and Employees of Bank DKI, Agus expressed his deepest apologies for the system recovery and also expressed his gratitude for the understanding that has been given. He also ensured that customer data and all funds remain safe and do not experience any disruption during the service restriction process.
"We also open a 24/7 communication channel through the call center and official social media to receive aspirations, complaints, and questions from the public," said Agus.
He also emphasized Bank DKI's commitment to ensuring that every problem faced by customers, as a result of the implementation of this system recovery, will be resolved as well as possible by implementing the principles of Consumer Protection, Prudential Banking and Good Corporate Governance in accordance with applicable laws and regulations and internal provisions.
"We would like to thank you for the continued trust given to Bank DKI. We believe that openness, speed of response, and continuous improvement will strengthen Bank DKI's position as a trusted, professional, and adaptive bank in facing every challenge," concluded Agus.
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