Customers Don't Be Afraid To Complain Problems, OJK Prepares IDR 21 Billion Consumer Protection Fund

Illustration (Photo: Doc. Antara)

JAKARTA - The Financial Services Authority (OJK) stated that the consumer protection budget for the financial industry sector for 2021 is IDR 21.53 billion. This was revealed when the authorities held a working meeting with Commission XI of the Indonesian House of Representatives regarding the performance evaluation of Semester I 2021 at the Senayan Parliament Complex, Jakarta.

It was stated that the funds were distributed by OJK through several strategic programs. First, conducting publications, socialization, customer service workshops, and monitoring the settlement of complaints.

“The second is to increase the number of OJK Contact agents to provide responses related to consumer protection. Third, to cooperate with domestic and foreign institutions, including working groups regarding consumer protection," said Deputy Chairman of the OJK Board of Commissioners, Nurhaida through a virtual channel, Wednesday, September 15.

Nurhaida added that the fourth program carried out by the authorities is to complete the handling of complaints through clarification, verification, and case examination.

And the fifth is monitoring the financial products or services offered through various media to the public.

"This includes giving warnings to financial services business actors who violate consumer protection provisions," he said.

For information, in the 2021 working year, the state will provide a budget of more than Rp. 6.21 trillion for the entire agenda of OJK activities and operations.

Most recently, the institution led by Wimboh Santoso is known to be applying for permission to the DPR to refocus the budget of Rp. 177.21 billion for the period from the second quarter to the fourth quarter of 2021.

Previously, OJK had also refocused the budget in the first quarter of this year amounting to Rp42.21 billion and it had been approved by parliament.