JAKARTA - In the midst of rapid digital economic development, the existence of communities is considered to be one of the important factors in strengthening social protection for online motorcycle taxi (ojol) partners.
Solidarity between partners is considered capable of complementing the support provided by the application company, especially when partners face emergency conditions when working.
This is shown by the Grab partner community led by Arief or who is familiarly called Bang Panglima. The community, which has around 300 members, has built a coordination system to help members who experience accidents or other emergency conditions while carrying out their livelihoods.
Bang Panglima said the community is not only a place for socializing, but also serves as a support system that ensures each member receives assistance quickly. The mechanism includes coordination in the field, administrative assistance, and communication with Grab regarding the insurance claim process if necessary.
"On the road, we never know the fate of the next five minutes. Today we are helping people, tomorrow we can be helped. Therefore, I want my friends to have a common concern when there is an emergency," he said.
According to him, every emergency report will be forwarded through the community group. Partners who are closest to the location will move first to ensure the condition of the victim as well as provide initial assistance before the next handling process is carried out.
One of the most memorable experiences happened when a community member had a serious accident. At that time, the community used the common fund to meet urgent needs while coordinating with Grab so that the reporting and support process for partners ran according to procedure.
"At that time, the money I held was limited. I told the treasurer, take out the community cash first to help with the initial needs. After that, we invited other friends to help as much as possible, while still coordinating with the applicator for the next process," said Bang Panglima.
The assistance collected from community members, coupled with support and coordination with the app, helped alleviate the initial needs of partners who suffered disasters. This experience, according to Bang Panglima, shows the importance of collaboration between the community and platform companies in strengthening protection for digital economic workers.
He assessed that the strength of the community is not only measured by the size of the funds owned, but also by the effective coordination system and the high level of concern among members. Therefore, the community routinely educates its members about handling emergency conditions, insurance claim procedures, and rights and obligations as partners.
"Helping doesn't always have to use money. If that day you haven't brought in enough income, just come to the location, send the location, help monitor the conditions on the ground, or accompany a friend who is in need. The important thing is, don't let any friends face the disaster alone," he said.
According to Bang Panglima, the existence of a community-based support system is one of the important capital to maintain the productivity of partners in the midst of high job mobility. This solidarity is expected to strengthen the sense of security for partners while creating a more sustainable work ecosystem in the application-based transportation sector.
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