JAKARTA - PT Kereta Api Indonesia (Persero) or KAI apologized for the operational incident that occurred at Bekasi Timur Station, Jakarta Operational Area 1, which had an impact on train travel.
The company stated that it understood that the incident had caused concern for customers and families waiting for news.
KAI Vice President of Corporate Communication, Anne Purba, said that currently, KAI is focusing all efforts on the process of evacuating passengers and crew of the facility, as well as handling victims at the location with the main priority of safety.
"We apologize for this incident. Our focus right now is to ensure that all passengers and officers get the best possible treatment as quickly as possible. We are also continuing to coordinate with all parties concerned on the ground," Anne said in an official statement, Monday, April 27.
KAI emphasized that it would continue to provide periodic updates as the handling progresses at the scene.
"Customers who need more information can contact KAI's official service via WhatsApp at 0811-2223-3121 and the Call Center 121," he said.
Meanwhile, PT Kereta Api Indonesia (Persero) Regional Operation 1 Jakarta said that the disruption of train travel in the East Bekasi area, specifically at the KM 28+920 East Bekasi Station, occurred on Monday at 20.52 WIB.
The disruption occurred due to the event of the tertemper of PLB 5568A (CL KPB-CKR) by PLB 4B (KA Argo Bromo Anggrek Gambir-Surabaya Pasar Turi relationship) at the location of the incident, which had an impact on the operation of train travel on the line.
KAI Jakarta Regional Office 1 Public Relations Manager, Franoto Wibowo, said PT KAI together with the police were carrying out the evacuation process for the train series and handling the victims at the scene.
"We are trying our best so that railway travel operations can return to normal as soon as possible," said Franoto.
KAI ensures that officers in the field have moved quickly to handle and secure the location, and coordinate with relevant parties to expedite the evacuation process and recovery of travel.
As a security measure, the upper current flow (LAA) on the Cibitung-Bekasi Timur crossing and the Bekasi Timur emplasemen were temporarily disabled.
The cause of the incident and the number of train trips affected are still under investigation and further data collection. Information will continue to be updated periodically.
"KAI also appeals to the public to always be careful and comply with safety rules, especially in the area of the rail line and the intersection, in order to prevent similar incidents," he said.
The English, Chinese, Japanese, Arabic, and French versions are automatically generated by the AI. So there may still be inaccuracies in translating, please always see Indonesian as our main language. (system supported by DigitalSiber.id)
