JAKARTA - Jasindo Insurance confirms its business transformation direction in 2026 by making the speed, accuracy, and transparency of the claim process as the main pillars of service.
This step is taken amid increasing risk volatility and customer expectations for insurance services that are increasingly high.
Secretary General of Jasindo Insurance, Brellian Gema said the transformation carried out by the company focuses on improving the quality of claim services which are integrated with risk management systems and strong corporate governance.
"In 2026, our focus is not only on business growth, but on how every process, including the claims process, can provide the best experience for customers. Claims are moments of maintaining trust for insurance companies, and we ensure that this process runs quickly, accurately, and can be accounted for," said Brellian in an official statement, Friday, February 6.
Brellian said that as part of sustainable transformation, Jasindo Insurance strengthened the collaboration of cross-functional claim tactical teams. This team is tasked with conducting a quick evaluation of each high-value or high-risk claim, so that decisions can be made objectively and data-based.
According to Brellian, this approach not only speeds up the time to settle claims, but also maintains the quality of the company's portfolio sustainably.
Furthermore, Brellian emphasized that the entire process remained based on the principle of prudent underwriting and a clear risk appetite framework.
"Risk appetite is not just a formal document, but a guide in every strategic decision. Every business line of Jasindo Insurance moves in a balanced corridor between growth and financial resilience," he explained.
Brellian added that every business decision is always through a thorough evaluation of potential risks and returns to ensure the company's sustainability in the midst of insurance industry dynamics.
This transformation is strengthened by the consistent implementation of Good Corporate Governance (GCG). Jasindo Insurance prioritizes the principles of transparency, accountability, and integrity through a structured supervision system.
In addition, the company has obtained ISO 37001:2016 certification on Anti Bribery Management System, as well as implementing a strong internal control system and periodic external audits to ensure compliance with all industry regulations.
"With a combination of responsive claims services, a solid tactical team, and strong governance, we are optimistic that Jasindo Insurance can continue to be a reliable protection partner for people and businesses in Indonesia," concluded Brellian.
The English, Chinese, Japanese, Arabic, and French versions are automatically generated by the AI. So there may still be inaccuracies in translating, please always see Indonesian as our main language. (system supported by DigitalSiber.id)
