JAKARTA - HMI Malaysia marked a strategic step in its journey in Indonesia by inaugurating its newest Authorised Representative Office (ARO) in Jakarta. The presence of this office further confirms HMI Malaysia's commitment for more than two decades in serving Indonesian patients who seek access to quality and affordable private healthcare services in Malaysia through Mahkota Medical Centre in Melaka and Regency Specialist Hospital in Johor.
The inauguration of the ARO Jakarta office was attended by the Ambassador of Malaysia to the Republic of Indonesia, YAB Datuk Syed Md Hasrin Tengku Hussin, who emphasized the importance of cross-country health service collaboration and the strength of bilateral relations between Malaysia and Indonesia.
Currently, HMI Malaysia serves Indonesian patients through 12 ARO networks spread across various cities in Indonesia, providing direct support in the field to facilitate access to coordinated and efficient private health services. Among all the networks, Jakarta remains one of the most strategic markets and contributes significantly to the number of patients.
HMI Malaysia first opened a representative office in Jakarta in 2002, making it one of the earliest Malaysian private healthcare groups to provide Indonesian patient support services through a local office. Since then, Jakarta has consistently been among the top five cities contributing the most patients to Mahkota Medical Centre and Regency Specialist Hospital, reflecting the level of trust that has been maintained for decades.
The latest Jakarta ARO office is the largest in Indonesia, operating in a two-story shop and supported by three operational teams serving the West Jakarta, North Jakarta, and East Jakarta areas. A total of seven operational staff are prepared to strengthen services for the scale and diversity of the Jakarta market.
Designed as a one-stop service center, ARO Jakarta provides comprehensive support ranging from medical information provision, scheduling doctor consultations, estimating treatment costs, travel arrangements, to post-treatment assistance, ensuring a seamless patient care experience before, during, and after treatment in Malaysia.
Patient services through ARO Jakarta are supported by the outstanding clinical capabilities at Mahkota Medical Centre and Regency Specialist Hospital, which have been Medisave accredited for Singaporean patients. Both hospitals are equipped with the latest generation smart ward facilities and robotic-assisted surgery systems, which allow higher precision, efficiency, and patient comfort in various specialist services.
International patients served are from Indonesia, Singapore, China, Vietnam, to Cambodia. Complementing the international patient service ecosystem, Mahkota Medical Centre also offers Airport Concierge services at KLIA2, which facilitates the arrival of international patients so that the transition from travel to medical treatment becomes more comfortable and coordinated.
Chin Wei Jia, Group CEO of HMI Medical, said that the opening of the latest ARO office is a strategic investment in improving the patient experience and strengthening regional collaboration.
"By strengthening our presence in Jakarta, we increase the continuity of care while expanding access to quality and affordable private health services for Indonesian patients," he said.
Meanwhile, Stanley Lam, CEO of HMI Malaysia, added that ARO Jakarta has an important role as a referral center and coordination of cross-country services.
"This office is the main link between patients, referring doctors, and medical teams in Malaysia, thus enabling fast, integrated, and patient-oriented services," he said.
Jakarta is also the main location for various patient engagement programs, including the implementation of Pink October, the largest breast cancer awareness campaign of HMI Malaysia in Indonesia, which was attended by almost 300 participants.
With the inauguration of the largest ARO office in Jakarta, HMI Malaysia is further strengthening its position in Indonesia, continuing its long-term commitment to bringing accessible, patient-focused, and affordable private healthcare service solutions to the Indonesian people.
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