KAI Records Until May 2025 Total Transactions Reach 10.2 Million Through The Access By KAI Application

Illustrations - Passengers of PT KAI (DOK KAI)

JAKARTA - PT Kereta Api Indonesia (Persero) revealed that during the first five months of 2025, the Access by KAI application recorded 10,225,431 transactions with access volumes reaching 14,849,994 times.

KAI Vice President Public Relations Anne Purba said that this application has become the choice of the majority of the community, especially in welcoming the long Eid al-Adha holiday and collective leave which will take place on June 5, 2025.

According to him, this application is the dominant channel in the KAI ticket booking process, with a contribution of 71.01 percent of the total bookings compared to other channels such as counters, websites, and E-commerce.

Anne said that this increase in use is in line with KAI's efforts to build a digital ecosystem that is easily accessible, efficient, and adaptive to customer needs.

"We see a very positive trend towards digital services. Access by KAI not only offers practicality, but also speed in responding to the mobility needs of the community, especially during solid moments such as long holidays," Anne said in her statement, Friday, May 6.

Meanwhile, the peak mobility of the Eid al-Adha holiday was recorded on Thursday, June 5, 2025, with 218,473 customers served from a capacity of 168,043 seats, equivalent to 130 percent occupancy.

Anne explained that the occupancy that exceeded the seating capacity was possible through the passenger up and down system at a number of stations along the way.

As of Friday, June 6 at 07.00 WIB, tickets that had been sold for the 5'9 period in June had reached 681,363 tickets or 80 percent of the total 850,937 seats provided by KAI for the holiday moment.

In terms of the number of users, Access by KAI also shows impressive growth until May 31, 2025:

Total users registered: 23,703,868

Realization of users in 2025: 2,484,577

April April: 1,965,006

Badminton May: 519,571

Active users (users in the last 30 days): 8,130,455

Premium User (Member Premium): 3,882,460

Premium Member Percentage against total users: 16.38 percent

Number of cumulative downloads of apps: 30,098,948

Anne conveyed that as part of the company's sustainability initiative, KAI has also presented the carbon footprint feature in the Access by KAI application.

According to him, through this feature, customers can find out about the estimated carbon emissions that have been successfully reduced by choosing a train mode of transportation compared to private vehicles.

With more than 8 million active users and nearly 4 million Premium Members, Access by KAI is the main pillar of digitizing our services. The addition of the carbon footprint feature also shows our commitment to support low-emission and environmentally friendly transportation," he said.

In the future, Anne said that KAI will continue to develop the features and functionality of Access by KAI so that it will be more integrated, inclusive, and responsive to customer preferences.

"This sustainable innovation is part of KAI's digital transformation to create future transportation services that are smart, easy, and reliable," he concluded.