JAKARTA - Bank DKI continues to make efforts to restore the service system as quickly as possible. After opening the Off-Us ATM service, interbank transfer services through the Real Time Online (RTOL) scheme in the JakOne Mobile application have returned to normal and can be used by customers. Interbank transfer services through the BI Fast scheme through the JakOne Mobile application are still in the process of further coordination with the regulator.
This was conveyed by the President Director of Bank DKI, Agus H Widodo in a written statement in Jakarta, Tuesday, May 6. Agus further apologized for the inconvenience experienced by customers during the system recovery process while explaining that the recovery process was carried out thoroughly and carefully by prioritizing the security of the customer's system and comfort so that it was carried out in stages.
He also reiterated that during the recovery period, confidentiality and data security, and customer funds were well maintained, customer funds were not reduced during the recovery process.
"We understand that this system maintenance activity has caused inconvenience to some customers. However, this is part of our commitment to continue to improve the comfort, security, and reliability of Bank DKI digital services," said Agus.
Bank DKI also ensures that every problem that may arise has been followed up and resolved as well as possible. As a form of commitment to excellent service, Bank DKI routinely monitors and tests the system to ensure operational stability and smooth service.
Apart from JakOne Mobile, interbank transfer transactions can also be carried out through the available Bank DKI ATM network 24 hours. Currently, Bank DKI operates more than 750 ATM units spread across various strategic points in the DKI Jakarta area and its surroundings, including in sub-district and sub-district offices, shopping centers, terminals, stations, to other public locations.
In addition, Bank DKI also has an ATM network in other big cities such as Bandung, Semarang, Solo, Gresik, Sidoarjo, to Lampung. Also at ATM network ATMs with Mutual and Prima ATMs.
Inter-bank transfer transactions can also be carried out through Bank DKI and Bank DKI Syariah Sub-Branch Networks on weekdays. Operational services at all Branch Offices of Bank DKI operate normally and can be accessed by customers to meet banking needs optimally, including: deposit transactions and cash withdrawals (convents and deposits), transfers between Bank DKI accounts, and transfers between banks through SKNBI and RTGS.
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Corporate customers can still make interbank transfer services using SKNBI and RTGS available at Bank DKI Cash Management System.
Bank DKI Corporate Secretary, Arie Rinaldi, also expressed his gratitude for the support of customers.
"We really appreciate the patience of customers during the system maintenance process. For customers who still have problems, we provide various complaint channels that can be accessed, ranging from Call Center, visits to the nearest branch office, to direct messages via Bank DKI's official social media channel," explained Arie.
Bank DKI also urges customers to always be aware of the mode of digital fraud and always use the official Bank DKI channel to obtain information and service assistance. For more information, customers can contact Bank DKI Call Center at 1500351 or visit the nearest branch office.
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