Grab Calls Application Service Fees In Accordance With Government Regulations

Illustration. (Photo: Doc. Antara)

JAKARTA - Application-based transportation service company or applicator, Grab said the amount of service costs or application rental fees is in accordance with Indonesian government regulations.

"As stated in the Decree of the Minister of Transportation Number 1001 of 2022 concerning Amendments to the Decree of the Minister of Transportation Number KP 667 of 2022 concerning Guidelines for Calculating the Cost of Services for The Use of Motorcycles Used for Public Interests Made by Applications," said Grab Indonesia Chief of Public Affairs

mengatakan, biaya layanan tersebut merupakan bentuk bagi hasil antara Grab dan mitra driver dalam menyediakan layanan transportasi bagi konsumen.

Some of the costs of this service are returned to support needs and help develop driver-partner capacity through various initiatives.

Lebih lanjut,mengatakan pendapatan Grab Indonesia bersumber dari dua hal utama.

The first is the Commission or Service Fee, which is the cost imposed on partners for using the application as a medium to get a job.

The second is Application Service Fees or Ordering Fees (Platform Fees), which is an additional fee paid directly by customers as service users, "saidmen.

This structure is in line with other digital industry practices, such as purchasing train or plane tickets on travel platforms, in addition to ticket prices, buyers are also subject to service costs to support the operation and development of platform technology.

In addition, Grab Indonesia also provides a number of operational support such as GrabSupport complaint services 24/7, accident response quick team 24/7, GrabAcademy educational center, Grab Driver Center, Grab Excellence Center, developed technology and features, as well as non-cash transaction fees.

In addition, there are also strategic programs for developing driver-partner capacity such as GrabBenefits, GrabScholar Scholarship Program, Appreciation of Endowment Funds, incentives, and Business Continuous Class Programs.

"More than just an application, Grab builds a sustainable ecosystem for partners and users. So, if service fees or commissions are lowered, of course there will be a number of impacts that need to be considered thoroughly," said God willing.

He said Grab believes that the balance between business continuity, partner empowerment, and service quality to consumers must be maintained.

"Therefore, we are always open to dialogue with stakeholders to ensure that the policies taken can provide long-term benefits for all parties," he said.