PT Pertamina Patra Niaga has opened its voice regarding consumer complaints regarding gas station operators in Denpasar, Bali.
PT Pertamina Patra Niaga, immediately moved quickly to respond to customer complaints regarding gas station operators in Denpasar, Bali. Pertamina Patra Niaga immediately terminated the employment (PHK) for the gas station operator.
"For this incident, Pertamina Patra Niaga immediately checked the gas station and the operator who indicated that extortion had been terminated on the first occasion," said Pertamina Patra Niaga Corporate Secretary, Heppy Wulansari, Tuesday, August 13.
His party asked gas station managers to increase supervision, so that similar incidents do not happen again in the future. Pertamina Patra Niaga is always committed to prioritizing consumer comfort and in accordance with applicable regulations.
"This incident is a lesson for all gas stations to increase supervision in the field, so that there are no more operators who carry out extortion or provide services that are not in accordance with the provisions," said Heppy.
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Pertamina Patra Niaga also apologized for this incident and asked consumers who found inappropriate gas station services to report via the 135 call center.
"We apologize for this incident. If consumers find obstacles when filling fuel at Pertamina gas stations or get inappropriate service, they can report to the Pertamina 135 call center," said Heppy.
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