PT PLN (Persero) won an award for contact center service PLN 123 in the 2022 Global Contact Center World competition.
Unmitigated, PLN brought home the 5 highest awards, namely Gold, at the international event.
In a prestigious event attended by 187 companies from 16 countries in America, Europe, the Middle East and Africa, PLN won Gold for the Best in Customer Service category, Best Social Media, Best Contact Center, Best Community Spirit, and Best Sales Campaign.
President Director of PT PLN (Persero) Darmawan Prasodjo is grateful that PLN's customer service received the five highest categories at once.
Moreover, he said, the Global Contact Center World Award (GCCWA) is an annual international-scale contact center competition that is attended by the best companies from around the world.
"Alhamdulillah, all praise and gratitude we ask Allah SWT, on Saturday, December 3, 2022, CC PLN 123, won 5 Gold from 5 categories proposed in the 2022 Global Contact Center World Award competition," said Darmawan.
Darmawan said that 2022 is the second time PLN has participated in the international event.
In addition, this award increased from 2021 which only won three Golds.
According to him, this international recognition is proof of the quality of service provided by PLN for the community which is expected to be a whip for PLN to continue to improve performance, so that it can provide better services to customers.
"This award is an encouragement for us to always provide the best service for customers," he continued.
Darmawan added that the award is also proof of PLN's transformation where customer focused is the aspiration that makes PLN the number one choice for customers in energy solutions.
"We are optimistic that PLN's customer management will get better in this digital era. All PLN personnel are ready to support customer needs through an increasingly integrated contact center," concluded Darmawan.
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