JAKARTA - PT PLN (Persero) will meet customers who have been fined Rp. 68 million for allegedly using fake meter seals.
Senior Manager of Communications and General Affairs of PLN UID Jakarta Raya, Kemas Abdul Gaffur, revealed that the meeting will be held on June 22 by presenting a team from the Director General of Electricity at the Ministry of Energy and Mineral Resources.
"In response to @sharonwicaksono's post on Instagram regarding the kWh meter, we convey the following explanation, PLN always prioritizes an open communication approach to provide the best service for customers," said Kemas when contacted by VOI, Tuesday, June 21.
Regarding the chronology of events, Kemas said, in order to improve services and ensure the safety of the electricity network, PLN carried out a program of checking kWh meters to customers' homes.
"The results of the inspection found there were indications that the kWh meter seal was not in accordance with PLN standards," he added.
To confirm the indications in the field, he continued, laboratory tests were carried out which were witnessed directly by customers.
Laboratory results show the kWh meter seal is not up to standard, which is a violation.
"On the results of the lab, the customer filed an objection. PLN was very cooperative in facilitating the objection," he concluded.
Previously, a PLN customer told the chronology of his house being visited by PLN officers who carried out routine checks as usual. Unfortunately, Sharon was not at home at that time.
Sharon said PLN officers were looking for faults and it was said that his meter needed to be brought to the PLN laboratory for further checking.
Later, the officer came again and asked to take his meter to their laboratory at PLN Bandengan, North Jakarta and he was fined Rp. 68 million.
It was stated that the fine was imposed because the customer in question used a non-original or unoriginal PLN meter seal because there were missing numbers in the seal.
Sharon said the figure was lost because it was rusty and the seal had been in place since 1993.
"Honestly, as the people of Indonesia, I feel very DISAPPOINTED & HURT by 'persons' like them. What should be their duty to serve the community (PLN) instead acts unilaterally and harms small people like this," he wrote.
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