Bank Jambi Reports to Polda regarding the Case of Bank Robbery

Attorney for Bank Jambi Iksan Hasibuan after reporting suspected criminal violations in the case of the loss or theft of Bank Jambi customer money to the Jambi Police Headquarters, Monday (23/2/2026) (ANTARA/Nanang Mairiadi)

Bank Jambi through its legal representative officially reported a case of alleged criminal offense in the case of the loss or theft of Bank Jambi customer money.

"We from the Jambi Bank Legal Team today have reported a case of breaking customer money by hackers to the Jambi Police," said Bank Jambi lawyer Iksan Hasibuan as reported by ANTARA, Monday, February 23.

Jambi Bank reported that there was an alleged hacking of its financial system.

"What is clear is that the case we reported is related to the Information and Electronic Transaction Law (ITE) Number 11 of 2008 which was amended by Law No. 19 of 2016 and Law No. 1 of 2024," said Iksan again.

The Jambi Bank needs time to clarify the alleged criminal offense, so the case was handed over to the Jambi Police for investigation.

Meanwhile, the Director of Special Criminal Investigation (Dirreskrimsus) of the Jambi Police, Kombes Taufik Nurmandia, said that his party was investigating the case of the loss of hundreds of Bank Jambi customers.

"We from the Jambi Police, after knowing that it went viral and was widely reported in the media, immediately conducted a sprintdik (a letter of order to start an investigation) to handle the case," he said.

Meanwhile, the President Director of Bank Jambi, Khairul Suhairi, announced the latest steps related to the investigation of the alleged loss of customer funds in his press conference.

Khairul Suhairi emphasized that the bank was following up on the system disruption that occurred by conducting a thorough forensic audit to ensure the safety of people's balances.

Even though digital access is limited, he guarantees that operations at branch offices will continue to run normally for customers who want to transact directly at the service desk (counter).

The management of Bank Jambi also provides full protection for customer funds affected by this disruption. Khairul emphasized that no customers would be financially harmed due to technical errors or external disruptions.

"Bank Jambi is committed that if there is a loss of a customer, it will be fully replaced, whether it is due to the Bank Jambi's fault or a third party who cooperates with Bank Jambi," he said.

For customers who feel they have suffered losses or irregularities in their account balances, Bank Jambi asks to immediately make a formal complaint so that it can be processed immediately.