JAKARTA - PT Pertamina (Persero) public gas stations (SPBU) are asked to provide more improvisations in their services. This was stated by consumer protection activists, who are also the Chair of the Tulus Abadi Indonesian Empowered Consumer Forum (FKBI).
"SPBU as an energy infrastructure has a significant role, because it not only supports the mobility of citizens, but also supports economic growth," he said, d quoted from ANTARA, Saturday, October 25.
Currently, Pertamina operates more than 7,000 gas stations throughout Indonesia.
According to Tulus, Pertamina's ability to manage gas stations as much as possible deserves appreciation because it requires hard efforts to maintain the reliability and performance of its services.
He continued that it is not easy to manage gas stations and distribute fuel in archipelagic countries such as Indonesia.
Pertamina's performance and reliability of gas stations are not only a matter of ensuring certainty in volumes, but other dimensions, which are more grounded and humane for its users.
"This is very important for gas station users, because when we stop by the gas station not only to fill up fuel, but also to go to the toilet, go to the prayer room, fill the air, even for snack shopping, plus eating and drinking," he said.
Therefore, Tulus also appreciated the small improvisation, but it means that for gas station users, there are officers who offer services to dispose of garbage in the vehicle.
"This is a creative and very touching idea. It is better if this small innovation can be developed at all Pertamina gas stations, at least at gas stations in big cities or intercity gas stations such as in the rest area of toll roads, it could also be at COCO gas stations, which are owned and managed directly by Pertamina," he added.
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Tulus also said Pertamina's improvisation by launching "SPBU Signature", in terms of marketing as well as innovative steps in order to build an image that Pertamina gas stations are indeed classy.
"The existence of this Signature gas station needs to be reproduced, but with clear standards, and strict supervision," he said.
On the other hand, Pertamina gas stations should also make improvisations of Z-gen-based services considering that gene segmentation is now quite significant.
For example, a corner is made at gas stations, which are "instragamable", especially in locations that have beautiful and spacious views.
"This kind of innovation will give a positive image to Pertamina gas stations. In fact, it is able to build public trust in Pertamina gas stations," said Tulus
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