BGN Prepares MBG Complaint Channel, Promises To Respond Quickly

Deputy Head of the National Nutrition Agency (BGN) Nanik S. Deyang (center) held a press conference at the BGN office, Jakarta, Friday (26/9/2025). ANTARA/Genta Tenri Mawangi.

JAKARTA - The National Nutrition Agency (BGN) has prepared a complaint channel to make it easier for the public, including parents and the public, to report complaints, criticism, and input for the implementation of the Free Nutrition Food (MBG) program in their respective regions.

Deputy Head of BGN Nanik S. Deyang said that for the time being the public could access the "BGN.lapor.go.id" page to send complaints, complaints, and criticism of MBG services in their area.

"We have prepared, later there will be a hotline (report channel, ed.), where people, parents, all, anyone, or journalists can report anything that happens in the field and this will really help us to be able to take quick action," said Nanik in response to reporters' questions, Friday, September 26.

He targets the MBG complaint channel to operate this week.

Apart from that, Nanik said that BGN also has an official social media account which is also open to complaints from the public.

"On social media we are open. So, if people want DM (send private messages, ed.), then report via social media, we will immediately respond," said Nanik.

Saat ini BGN menyediakan lamanhttps://bgn.lapor.go.iduntuk menampung aduan masyarakat. Laman itu memiliki bagian tersendiri untuk menampung aduan, aspirasi, dan permintaan aspirasi.

On the same page, there are forms that must be filled in, especially for the title of the report, the content of the report, the date of the incident, the location of the incident, and the category of reports.

Report senders also don't need to worry about the confidentiality of their identity, because there are anonymous and confidential options. After that, the reporter can also attach various documents as a support for their report.

Nanik ensured that BGN was not absent and did not cover up any incidents in the MBG implementation.

BGN, according to Nanik, prioritizes transparency and accountability in the implementation of MBG, which is President Prabowo Subianto's priority program.