Gojek And Grab Serve Passenger Ojek Again With Health Protocols

JAKARTA - The GoRide service provided by the ride-hailing company Gojek has returned to its user application. At that time this service had disappeared because the Provincial Government of DKI Jakarta implemented Large-Scale Social Restrictions (PSBB), on April 10.

Now Gojek can return to paving and transporting passengers. However, the terms and conditions apply according to the health protocol that has been prepared in the new normal.

"It requires partners to wear masks and gloves, while passengers wear masks. We also urge GoRide passengers to bring personal SNI helmets," said Gojek's Chief Corporate Affairs, Nila Marita when contacted by VOI, Monday, June 8.

On the other hand, in order to reduce the worry of potential passengers, Gojek also has a partner health information feature in its application, where customers can find out the body temperature of the driver partner and the disinfection status of the driver partner's vehicle.

This feature not only helps Gojek service users to feel safe and ensure they get services that meet health and hygienic standards, but also helps Gojek driver partners to work peacefully.

In addition, driver partners and prospective passengers are required to maintain cleanliness before using the service. As previously known, Gojek itself already has 130 Safe Posts in major cities in Indonesia, including Jakarta

"Mtra drivers can check their body temperature, get a healthy kit (masks and hand sanitizers) and a place to rigidly spray disinfectants on motorbikes or cars used by partners," Nila explained.

However, unfortunately GoRide cannot be used for potential passengers who are in the COVID-19 red zone that has been detected or determined by the government.

"As per the Decree of the Transportation Agency Number 105/2020, Gojek ensures that it does not operate in areas designated as tight local scale control areas by implementing geofencing regulations," added Nila.

A similar service, GrabBike, has also appeared in the Grab application today. Not much different from its competitors, this Singapore-based company presents GrabProtect as a safety and cleanliness measure in re-operating its shuttle services.

Grab equips the GrabBike fleet with a plastic partition as a separator to minimize contact between passengers and driver partners. The company also adopts hygiene practices including regular hand washing, covering mouth or nose when sneezing or coughing.

As well as demanding drivers to always clean and disinfect the vehicle, and suggest visiting a doctor immediately if you feel unwell.

Another, Grab will also launch two new in-app features (an online health and hygiene declaration form and a mask selfie feature) and a mask check feature via selfie (mask selfie) throughout the Grab market starting at the end of June.