Noting The Citizens' Disappointment Tag About The BPJS Fee Increase

JAKARTA - The government will increase the Social Security Administration (BPJS) contribution by 100 percent on October 24. This policy will take effect on January 1, 2020. The government considers this policy as a solution to cover the budget deficit.

This policy is controversial. On social media, especially Twitter, a negative hashtag has appeared and has made this a trending topic for some time. This phenomenon was monitored by Netray from October 24 to November 11. The results of Netray's monitoring are published on blog.netray.id.

The total number of tweets related to the increase in the BPJS for 3 weeks, since it was announced, was 59,976 tweets. From Netray's data, negative sentiment dominated the majority of warganet's tweets regarding the BPJS in this period. Of the 59,976 tweets related to this topic, 28,384 of them were tweets with negative sentiment.

To find out the response of netizens regarding the increase in BPJS contributions some time ago, Netray explored the use of hashtags that developed regarding the topic of BPJS after the policy was announced.

October 30: #BPJSM Misery

The hashtag #BPJSMenyengsarakan rose on October 30, 2019 with a total of 1,939 tweets dominated by negative sentiment. The hashtag rises between 9 p.m. and 10 p.m. The hashtag #BPJSMenyengsarakan was welcomed by netizens so that it peaked on October 30 with a total of 1,031 tweets a day.

Most of the netizens were disappointed with President Jokowi's decision to increase the BPJS contribution. Through this hashtag, netizens want to voice that the BPJS which is supposed to guarantee the welfare of the people is actually suffering with the fees it charges.

October 31st: #BPJSDebtCollector

After raising the hashtag BPJS torment on October 30, netizens raised the hashtag #BPJSDebtCollector the next day. The hashtag #BPJSDebtCollector rose on October 31, 2019, dominated by negative sentiment. The hashtag rises between 5 a.m. and 6 p.m. The hashtag #BPJSDebtCollector peaked on October 31st with a total of 750 tweets a day.

Through the hashtag #BPJSDebtCollector, warganet wants to convey his disappointment because BPJS is felt like a debt collector. Citizens feel that the government's policy is not alleviating but rather miserable. Moreover, netizens are increasingly annoyed because the government has prepared sanctions for citizens who do not want to pay these fees.

November 2: #BPJS is troublesome for the people

The hashtag #BPJSMenyusahkanRakyat rose on November 2, dominated by negative sentiments. But the peak of the tweet with the hashtag occurred on November 3. The hashtag #BPJSMenyusahkanRakyat started climbing on Twitter between 13.00-14.00. The hashtag #BPJSMenyusahkanRakyat peaked on November 3, 2019 with negative dominance.

Through this hashtag, netizens want to question President Jokowi's policy in increasing BPJS fees because there are still many people who live in hardship. In their tweet, Warganet said that the government should ensure that the people do not make it more difficult for the people. Former Deputy Chairman of the Indonesian Parliament Fadli Zon also commented on the phenomenon of the BPJS increase by using this hashtag.

November 3: #BPJSRentenir

After the hashtag #BPJSMenyusahkanRakyat peaked on November 3, a new hashtag appeared related to the disappointment of the citizens with the increase in BPJS dues, namely #BPJSRentenir. The total number of tweets related to this hashtag is 2,450 with a predominance of negative sentiment. Tweet tagged #BPJSRentenir rises between 5am and 6pm. Tweets with the hashtag #BPJSRentenir peaked on November 3 with a total of 2,026 tweets a day.

Citizens even feel that the people are being legalized or made to bear the burden of the deficit being suffered by the BPJS so that a hashtag has emerged that raises the idea that BPJS is a moneylender.

November 4th: #BoikotBPJS

The hashtag #BoikotBPJS appeared on Twitter on November 4, 2019, dominated by negative sentiments. Netizens raise the hashtag between 05.00-06.00. Usage of the hashtag #BoikotBPJS peaked on November 4 with a total of 5,382 tweets a day.

From the monitoring of warganet's tweet, they are annoyed because through this increase in BPJS contributions, the people seem to be forced by the government to pay tribute like the old Dutch. Citizens are also upset because the government involves debt collectors as collectors so that the people are willing to pay.

November 5: #BPJSCloved Robbery

After busy wanting to boycott the BPJS on November 4, netizens raised the provocative hashtag #BPJSPerampokanTerselok the next day. The total number of tweets tagged with #BPJSPerampokanTerselok is 815 with a predominance of negative sentiment. This hashtag rises on November 5 between 4am and 5pm. Tweets with this hashtag peaked on the same day with a total of 720 tweets a day.

Citizens consider the increase in BPJS contributions as an act of hidden robbery. Citizens are upset because people are required to register for BPJS even though they are unable to pay. In fact, the economy continues to weaken so that many people are overwhelmed. However, on the other hand, the government also prepares collectors for people who are in arrears who cannot pay the bills.

BPJS, Your History Now

From the hashtags that are most widely used by netizens in conveying their appreciation, it can be seen that netizens feel disappointed and burdened by the increase in BPJS contributions for 2020. The following is a picture of the netizen conversation network related to the BPJS topic on October 24 - November 11, 2019.

Netizen conversation networks related to the BPJS topic are flooded with red lines. This means that topics related to BPJS in this period were filled with negative sentiments from netizens. Network flows are centered on @BPJSK HealthRI, @jokowi, @DPR_RI, and @msaid_didu. This is because many netizens mention and mark the @BPJSK HealthRI account in conveying their aspirations regarding the increase in BPJS.

Many netizens also mark the @jokowi account because this policy is certainly under the authority of President Joko Widodo. Meanwhile, the @DPR_RI and @msaid_didu accounts were often mentioned and marked after rumors of a drama being played by the DPR in their following tweets.

Muhammad Said Didu's tweet related to the phenomenon of increasing BPJS contributions received many responses from other netizens. Said Didu criticized the play that he directed at the DPR RI, which he felt was pretending to take the vote when the President officially raised the BPJS even though the decision was part of the DPR's agreement with the government.