Viral Comment to BPJS Patient, Commission IX of the DPR reminds Nakes to be careful when playing social media

Member of Commission IX of the House of Representatives Asep Rommy Romaya strongly condemned the comments of a number of health workers (nakes) to BPJS patients regarding the slow handling at a hospital. The comments went viral on social media after the patient concerned died.

Asep also reminded Nakes to be careful when commenting on social media, especially related to the response of health services considering the moral responsibility they carry.

"We remind you that even on social media, health workers are still state servants who have high moral responsibilities. They must be careful when giving comments or responses to issues or events because the impact can be long-term," said Asep Rommy Romaya, Thursday, August 6.

As is known, this case began when a BPJS patient, Yurizal, poured out his experience waiting for treatment rooms for up to eight hours at the hospital, which was then responded to with negative comments by a number of accounts identified as health workers. A few days later, on July 31, 2026, Yurizal was reported to have died, and triggered public anger over the unethical response from the nakes.

Asep said that the profession of health workers is not just a job, but also a humanitarian call. Therefore, he emphasized, every doctor, nurse, and other health workers must maintain their attitude, both when providing services directly and when giving opinions in the digital space.

"Social media is not an unlimited free space. What health workers say will be judged by the public and reflect the integrity of their profession. Therefore, they must be wise in using social media, watch their words, and avoid comments that degrade or hurt patients and their families," he said.

The PKB legislator from the West Java District also reminded every health worker to have taken an oath or profession promise that places the safety of patients, humanity, and respect for the dignity of every person as the main principle in carrying out their duties. These values, said Asep, should not stop when health workers leave the practice site, but must also be reflected in daily behavior, including on social media.

"Don't let empathy be lost. The public has a lot of trust in health workers. This trust must be maintained with attitudes that reflect concern, respect for patient dignity, and professionalism. The oath or promise of the profession is not just a formality, but a moral commitment that must be held firmly throughout life," he said.

Asep emphasized that health services must be provided fairly to all people without discrimination. Differences in BPJS membership status, treatment class, and economic ability should not affect the quality of service or the way health workers treat patients.

He also assessed that health workers who were proven to have made comments that violated professional ethics needed to receive guidance and sanctions in accordance with applicable regulations so that they could learn together.

"Enforcement of ethics is important not only to punish, but so that similar incidents do not recur. The dignity of the health profession must be maintained because this profession is built on trust, empathy, and dedication to fellow human beings," he concluded.