BPJS Patient Dies After Complaining of Waiting 8 Hours, Nurse's Comments Become a Highlight

JAKARTA - The upload of a patient who uses BPJS Kesehatan complaining about the long wait for an inpatient room has become a public spotlight after the patient reportedly died. The controversy is spreading after a number of screenshots of comments allegedly written by health workers and doctors, which are considered not to show empathy to patients.

The information was widely shared on social media, one of which was through the upload of the @dakwahreel.id Threads account which summarized the chronology of the patient's upload, netizen comments, to the response of a number of accounts that were said to have a background of medical personnel.

In the viral initial upload, the owner of the @yurizaltrich account admitted that he had been waiting for eight hours, but had not yet received a hospital bed.

"8 hours I haven't got a room. I spilled the hospital's BPJS," wrote the account.

The upload then provoked thousands of comments. One of the highlights came from the account @bennychrstn which is allegedly a medical worker.

"If it's full, where do you want to move it? Do you want it on the floor?" wrote the account.

The comment was then followed by an explanation regarding the condition of the inpatient room.

"It has nothing to do with BPJS or not. BPJS makes a lot, automatically the ones who are treated are also many, not just u alone," he continued.

However, the comment that garnered the most public criticism was the sentence that offended the funeral room.

"If you want to move quickly, the morgue is always empty."

"Ngeselin dah, nakes/RS bahkan pemerintah melalui BPJS berusaha ngebantuin, masyarakatnya malah gini," tulis akun tersebut.

The comment triggered a harsh reaction from social media users who considered jokes about the morgue inappropriate to be conveyed to someone who was sick and waiting for medical treatment.

Another screenshot that circulated showed the account @nouzzha_kim, which is said to be a doctor, giving a harsh comment to the patient.

"8 hours is very very reasonable, especially if it is a national referral hospital. Maybe a class like Bandung RSHS or RSCM will participate, right? Can I say something? You are a lot of gossip," wrote the account.

The comment also drew criticism for being considered not to reflect the ethics of communication of a health worker to a patient.

In addition, the @nandafadyla account also became the focus of attention after posting a short comment that read, "Bacot is a patient."

Meanwhile, the @erudarahaadini account wrote another comment that was also widely criticized.

"PPnya kayak orang have tetapi aslinya haven't kah? haven't some brain cells," tulis akun tersebut.

A number of screenshots that circulated then associated some of these accounts with the identity of medical personnel. Information also circulated regarding the alleged place of work, educational history, to professional organizations related to these accounts. However, this information has not been independently verified.

The patient who uploaded the complaint was known as Yurizal Tri Chaerawan. The sad news about Yurizal's death was conveyed by his cousin, Hilda Prianti Perdana, who said Yurizal died on July 31, 2026 after previously allegedly being delayed in getting a treatment room.

Until now, there has been no official statement from the hospital that handles patients related to the chronology of services and the exact cause of Yurizal's death. Meanwhile, the uploads and comments circulating on social media continue to be the public's concern and trigger discussions about the quality of health services, the ethics of communication of health workers, and the rights of patients in obtaining medical services.