PGN Strengthen Customer Safety Culture through the Gas Subscription Safety Education Program at Rusunawa Marunda

JAKARTA - PT Perusahaan Gas Negara (Persero) Tbk (PGN) Sales and Operation Region (SOR) II through the Jakarta Area continues to strengthen the safety culture (safety culture) of customers through the Gas Bumi Subscription Safety Education Program, which is carried out in a planned and sustainable manner in various service areas. Through this program, PGN ensures that each customer not only receives reliable gas distribution services, but also understands how to use natural gas safely.

As an implementation of the program, PGN Area Jakarta in collaboration with the Unit Pengelola Rumah Susun (UPRS) II, the DKI Jakarta Provincial Housing and Settlement Area Service, held an education for household customers at Rusunawa Marunda, Marunda Village, Cilincing District, North Jakarta. This activity was attended by neighborhood managers and residents of the apartment who are PGN natural gas customers.

Through this activity, PGN invites customers to understand the importance of safety culture in the daily use of natural gas, ranging from recognizing potential risks early on, understanding preventive measures, to knowing the right actions when emergency conditions occur.

This program is one form of preventive approach that PGN consistently carries out as an implementation of the Health, Safety, Security, and Environment (HSSE) principle. In addition to maintaining supply reliability, PGN also increases customer safety literacy so that a safer, more comfortable, and sustainable natural gas usage environment can be created.

During the activity, participants gained an understanding of the use of natural gas in accordance with operational standards, the division of responsibility for maintenance of installations between PGN and customers, how to check the indication of leakage in a simple way, emergency response steps when smelling gas, and the use of customer service channels such as Catat Meter Mandiri, PGN Mobile, WhatsApp Business PGN, and Pertamina Call Center 135 which can be accessed 24 hours.

General Manager of PGN Sales and Operation Region II, Iwan Yuli Widyastanto, emphasized that safety was the main priority in every aspect of PGN's service to customers.

"Safety is the main value in every PGN service. Therefore, we not only build and operate a reliable natural gas infrastructure, but also continue to build a safety culture in the community through education programs that are carried out regularly and sustainably. We want every customer to understand how to use natural gas properly, recognize potential risks early, and know the right actions when emergency conditions occur. Safety is not only the responsibility of PGN, but also requires the active participation of all customers," said Iwan, in his statement, Friday, July 24.

He added that collaboration with area managers, local governments, and the community is an important factor in expanding the reach of education so that the culture of safe natural gas use can be consistently applied by all customers.

Similarly, PGN Jakarta Area Head, Mohammad Makki Nuruddin, explained that this education is part of the company's efforts to improve service quality through a preventive and educational approach.

"The reliability of natural gas supply must be balanced with the increasing understanding of customers of safety aspects. Through this education, we want to ensure that each customer knows how to use the natural gas installation correctly, understands the limits of responsibility for maintaining the installation in the house, and utilizes all PGN service channels if they need information and handling. Thus, potential disruptions can be prevented early on," said Makki.

In addition to presenting materials, the activity took place interactively through discussion and question and answer sessions between customers and the PGN team. Various questions regarding the use of natural gas, maintenance of installations, to emergency handling procedures were answered directly to strengthen customer understanding.

PGN believes that a safety culture can only be realized through continuous education and collaboration between all stakeholders. The Earth Gas Subscription Safety Education Program will continue to be expanded to various residential areas, apartment buildings, and other service areas, as a manifestation of PGN's commitment to providing safe, reliable, comfortable, and sustainable natural gas services.