Holidays are getting more comfortable thanks to transportation that is friendly for all groups

JAKARTA - In a tourist trip, transportation is no longer just a means to move from one destination to another. For many people, travel is actually part of the tourist experience that they want to enjoy.

Providing comfortable, safe, and accessible transportation for all walks of life is one of the important factors in creating a pleasant travel experience.

Quality tourist transportation is not only measured by punctuality or travel speed. Comfort is also determined by how the service is able to accommodate the needs of each passenger, from children, women, the elderly, pregnant women, to people with disabilities.

The more inclusive a transportation service is, the more people can enjoy a safe and comfortable journey.

The principle is now part of the transformation of services that PT Kereta Api Indonesia (Persero) or KAI continues to carry out.

Various facilities are provided to ensure all customers receive an equal travel experience, such as guiding blocks, portable ramps, wheelchairs, toilets friendly to people with disabilities, lactation rooms, to officers who have received special training to accompany customers with special needs.

The presence of this facility shows that customer experience is not only built through the modernization of technology and the improvement of service speed.

More than that, the best experience is born when everyone has the same opportunity to enjoy a trip without obstacles.

According to Djoko Setijowarno, Academician and Land Transportation Observer, service innovation is an important part of the development of public transportation.

One of the indicators of this progress is the ability of service providers to provide transportation that is increasingly inclusive and able to meet the needs of an ever-growing community.

"Compared to a number of developed countries, Indonesia's public transportation services are already able to compete. The experience of studying abroad also shows that Indonesia is able to present a competitive service standard," said Djoko Setijowarno in a podcast titled Looking at the Transformation of Railway Services in Indonesia. Already Equivalent to Global! on Marketeers TV.

The same thing was felt by Taufik Effendi, a Travel Content Creator who has tried train services in 24 countries. According to him, the quality of a journey is no longer determined by how quickly someone arrives at their destination.

The experience felt since being at the station, during the journey, until arriving at the destination is an important part enjoyed by tourists.

For today's tourists, travel is part of a story that they want to remember. The scenery along the route, friendly service, comfortable facilities, to the atmosphere inside the train are elements that enrich the travel experience. It is these small details that often leave a deep impression.

"There is a lot to enjoy during the journey. People now not only see the final destination, but also enjoy the experience while on the train. Things like service, comfort, to supporting facilities become part of the journey itself," said Taufik Effendi in a podcast titled Why Video Riding a Train Can Be Watched by Millions of People? The secret of storytelling travel content at Marketeers TV.

In the context of tourism, inclusive transportation also plays a role in opening wider opportunities for everyone to travel. When facilities are designed to be easily accessible by people with disabilities, the elderly, and special needs groups, then tourist destinations become more friendly for all communities.

The efforts made by KAI show that service transformation is not only about updating facilities or using technology, but also about providing a comfortable journey for all customers without exception.

This approach also strengthens the quality of Indonesian public transportation as a support for the increasingly developing tourism sector.

Comfortable tourist transportation not only delivers passengers to their destinations, but also presents a pleasant, safe, and inclusive travel experience.

When everyone feels taken care of and has equal access, travel is no longer just a transfer, but a valuable part of the travel experience itself.