Marak Fake CS Number and Phishing, Record Official CS Number INDODAX

JAKARTA - Cyber threats are now targeting humans more than technology systems. Data from Tiger Research shows that social engineering is the cause of 74.7 percent of the total losses due to cybercrime, especially in the Web3 industry in the first quarter of 2026, a sharp increase compared to 64.3 percent in 2025. The modus operandi used includes phishing, fake customer service, fake websites and phone numbers, to malicious links that resemble official channels that appear in internet search results.

Based on data from the National Cyber and Information Security Agency (BSSN), Indonesia faces around 5.5 billion cyber attacks throughout 2025, an increase of 7 times the average annual period 2020-2024. Meanwhile, the Financial Services Authority (OJK) together with the Indonesia Anti-Scam Center (IASC) recorded a total loss due to financial transaction fraud reaching IDR 9.1 trillion since 2024 to January 2026.

Responding to this condition, INDODAX strengthens digital security education through an anti-phishing campaign that invites the public to be more critical in verifying information before accessing digital services or contacting customer service.

INDODAX CEO, William Sutanto, said that the pattern of cybercrime is now showing changes, if previously perpetrators tried to break into technology systems, now they are more likely to take advantage of user procrastination to gain access to accounts and personal information.

"Currently, perpetrators of crimes do not always try to break into complex systems. They are looking for an easier way, which is to manipulate users to voluntarily provide account access, OTP codes, or personal information through fake links and numbers. Therefore, digital security literacy must be part of people's daily habits," he said, Wednesday, June 3.

William added that one of the modus operandi that is increasingly being found is the misuse of search engines to display fake customer service numbers, fake websites, and dangerous links that resemble the company's official channels.

"Many victims feel safe because they find the information through search engines. In fact, the top position in the search results does not always guarantee the authenticity of information. Therefore, we invite the public not only to search, but also to verify. Make sure to always access official websites and use the official communication channels that have been provided," he continued.

INDODAX invites the public to implement three simple habits to reduce the risk of becoming a phishing victim. First, always check the domain address of the visited site and make sure it comes from an official channel. Second, do not immediately trust phone numbers or links that appear in search results without verification. Third, use the official help channels available on the official application and website when you need information related to your account.

As part of consumer protection efforts, INDODAX continues to strengthen the official assistance service which is available 24 hours via email, Live Chat Help Center, call center, and the company's official social media. This step is taken to ensure members have direct access to valid, accurate, and reliable information.

If you find an indication of digital fraud in the name of INDODAX, the public can immediately verify or report through the Live Chat Help Center on the official INDODAX website, contact INDODAX's official customer service at (021) 5065 8888, or INDODAX Priority service at (021) 5036 8888.

By getting used to verification through official channels and contacts and increasing vigilance against various digital fraud methods, the public can play an active role in protecting their assets and personal data. This simple step is becoming increasingly important amid the development of cyber threats that are constantly changing and becoming more complex.