Ombudsman Investigates Delay in Referral After the Death of a Baby at the Padang General Hospital
PADANG - The West Sumatra (Sumbar) Ombudsman has investigated the alleged delay in the integrated referral system (sisrute) implemented by the hospital regarding the death of a 14-month-old baby named Alceo at the Dr. M. Djamil Padang General Hospital.
"The first indication is about the sisrute. We have also just received reports from the public about the delay in the sisrute response time at the Dr. M. Djamil Hospital," said the Head of the West Sumatra Ombudsman Adel Wahidi, as reported by ANTARA, Saturday, April 25.
From the information collected by the Ombudsman, the Hermina Hospital, which was the first place to treat the victim, has sent a referral to the Dr. M. Djamil Padang General Hospital for more intensive treatment.
He suspected that there was a delay in response when the hospital implemented the sisrute so that the victim's parents were again required to handle the administration at the Dr. M. Djamil Padang General Hospital. However, the Ombudsman emphasized that the issue must be investigated to prove whether there was a delay in response or not when the hospital implemented the sisrute application.
"We also have to check how fast the response of the students is, especially for emergency conditions," said Adel.
According to him, deepening the implementation of referrals using the application is important to ensure that there are no obstacles between hospitals so that public services run optimally.
"The Ombudsman for West Sumatra has also received several complaints from the public regarding the issue of sisrute," he said.
Meanwhile, Alceo's parents, Doris Flantika, said they had to wait for about 30 minutes to an hour while handling the administration of their child's transfer from Hermina Hospital to Dr. M. Djamil Padang General Hospital.
Worse still, he said, upon arrival at the Dr. M. Djamil Hospital, he was required to fill out a number of related administrative procedures for his son's transfer. In fact, these various requirements were met while at the previous hospital.
"At the Dr. M. Djamil General Hospital, I was with my child waiting for another hour and 30 minutes to fill out various administrative procedures," he said.
He regretted that the various processes took a long time, including the problem of matching data. Meanwhile, at the same time, his son was in a worrying condition.
Separately, the President Director of RSUP Dr. M. Djamil, Padang, Dovy Djanas emphasized the hospital's commitment to follow up on the results of the investigation that is being carried out regarding the death of a patient some time ago.
"If there is anything that does not comply with the standard operating procedures, we will resolutely follow up on it in accordance with the findings of the audit team that is working," he said.