BNI Warns Customers to Beware of Vishing and Phishing, Emphasizes the Importance of Protecting Personal Data

JAKARTA - PT Bank Negara Indonesia (Persero) Tbk or BNI has increased education for the public regarding the prevalence of cybercrime, especially vishing, phishing, and social engineering targeting digital service users such as BNIdirect. Customers are asked to be more vigilant and not easily share sensitive data with parties that cannot be verified.

BNI Corporate Secretary Okki Rushartomo emphasized that the development of technology is also accompanied by an increasingly diverse modus operandi. "People need to understand the various modus operandi so that they can be more vigilant and not easily provide personal data to irresponsible parties," said Okki in a written statement.

He explained, one of the modus operandi that often occurs is vishing or voice phishing, which is a scam over the phone where the perpetrator claims to be a bank officer. In practice, the perpetrator usually mentions the victim's identity and creates an urgent situation, such as suspected suspicious transactions, to ask for important data such as company ID, user ID, password, to token codes. The information is then used to access accounts and make transactions without permission.

In addition, there is also a phishing mode that is carried out through a fake site that resembles the official banking portal. Victims are directed to enter sensitive data which is then misused by the perpetrator. Another mode that also needs to be wary of is social engineering, which is a psychological manipulation technique in which the perpetrator disguises himself as a bank officer to obtain confidential information such as OTP codes, tokens, or passwords.

BNI emphasizes the importance of vigilance and verification in every interaction related to digital services. Customers are urged to only access services through official websites such as bnidirect.bni.co.id or directbisnis.bni.co.id, and avoid clicking on suspicious links sent via short messages, emails, and chat applications.

In addition, customers are also asked not to store passwords on devices, routinely change passwords, and never share OTP codes or tokens with anyone, including parties on behalf of the bank. These steps are considered crucial to prevent account access abuse.

BNI also reminds the public to always check information through the official channels of the company, including the official website at http://www.bni.co.id, to ensure the validity of each information received and avoid potential fraud.

Through this increase in digital security literacy, BNI hopes that the public will better understand cybercrime patterns and be able to protect themselves from potential financial losses. Continuous education is considered a key to maintaining the security of digital transactions while strengthening customer confidence in banking services. (ADV)