TASPEN Emphasizes Action-Based Transformation at the 63rd Anniversary Momentum

JAKARTA - In commemorating the 63rd Anniversary (HUT), PT TASPEN (Persero) reiterated its commitment to accelerate the transformation of the company through concrete steps, such as strengthening services, accelerating digitization, diversifying sources of income, and increasing the company's business resilience.

This transformation step is part of the company's real action in supporting the Asta Citra program of the President of the Republic of Indonesia, Prabowo Subianto in achieving national economic resilience, as well as making SOEs more adaptive, efficient, and in providing further benefits for the community, especially TASPEN participants.

TASPEN President Commissioner, Fary Djemy Francis, said that in the face of accelerating digital transformation, TASPEN prioritizes strategic steps through the development of adaptive and efficient technology innovation.

"This effort is a manifestation of the company's commitment to providing premium services that provide long-term added value for participants," said Fary, in a written statement, Tuesday, April 21.

At this momentum, TASPEN has taken a number of strategic transformation steps, including strengthening data-based decision-making through the development of Taspen Dashboard as an instrument for monitoring performance in real time. TASPEN also continues to utilize artificial intelligence (AI) technology in the management of service and participant complaints to improve the speed and quality of responses, as well as the development of new revenue sources to strengthen the company's business fundamentals.

In addition, TASPEN also emphasized four main focuses of transformation, namely accelerating data-based and technology-based digitization, strengthening the financial resilience of companies in the face of economic dynamics, developing more comprehensive financial protection services for participants, and strengthening governance, integrity, and public trust. This step strengthens TASPEN's position in facing industry dynamics while ensuring the sustainability of benefits for participants.

"Through a measured strategy, TASPEN not only improves the company's performance, but also plays a role in strengthening public confidence in the management of safe and responsible long-term funds," added Fary.

Moreover, TASPEN will continue to strengthen synergies and collaboration with the Government and stakeholders in encouraging service innovation and the development of a sustainable financial protection ecosystem in managing the funds of active State Civil Apparatus (ASN) participants, Pension Participants, and State Officials.

This effort is part of the company's commitment to creating added value and supporting national development in a sustainable manner, in line with the company's strategic direction to become a Center of Excellence in managing participants' social security.