BYD Speaks up about Complaints about Seal Akbar Faizal Sedan, It has been handled well

JAKARTA - BYD spoke up about the problems experienced by former members of the Indonesian House of Representatives for the period 2009-2013 and 2014-2019, Akbar Faizal, who had complained through the X @akbarfaizal68 platform.

Head of Public & Government Relations PT BYD Motor Indonesia, Luther Panjaitan, said that based on the latest update, dealers have communicated with all related parties including consumers directly.

"We appreciate the openness of all parties in the process, so that now it has reached a good and peaceful settlement between consumers, dealers, insurance and leasing," he said in a statement received by VOI, Wednesday, April 15.

"We will also continue to encourage dealers to prioritize a quick response and optimal handling in every consumer complaint," he added.

As previously reported, Akbar Faizal conveyed his complaint through the X @akbarfaizal68 platform. The former member of the Indonesian House of Representatives for the period 2009-2013 and 2014-2019 conveyed that he bought the BYD Seal Premium on credit through Clipan Finance leasing. In December 2025, the car experienced problems because it often wobbled or "joget".

"The parties BYD, leasing, insurance and workshops selected by BYD throw responsibility to each other. For more than two months my car is unclear. Until they are handled by their workshop, it turns out that they have analyzed incorrectly and the dance is getting worse. I'm giving it back to them again, it's been 4 months without clarity," wrote Akbar Faizal, Friday, April 10.

In March 2026, Akbar had to postpone the installment of his car, although he eventually paid it. However, in April 2026, he decided to stop paying because the condition of the car was not clear.

"As of April, I don't want to pay. Clipan Finance people like crazy people call, collect. They use dozens of numbers, I ignore. Today, Friday, April 10, 2026, Clipan sent the first warning letter. They don't care about the fate of my car. If you want to pull the car, it's now in your office or in the crappy workshop you choose," wrote Akbar.

Akbar also sent a summons to BYD, Clipan Finance, insurance company Asuransi MAG, and highlighted the role of the Financial Services Authority (OJK) in this case.