DKI Provincial Government Opens Channel for Complaints of JAKI Manipulation, Residents Can Report via WhatsApp

JAKARTA - The DKI Jakarta Provincial Government (Pemprov) has opened a special complaint channel for the public to report alleged manipulation of follow-up reports on the JAKI application.

This step was taken following the findings of inconsistencies in a number of reports on handling citizen complaints. Where, it was revealed that one of the follow-up complaints from residents regarding illegal parking in Kalisari Village was responded to using photos edited by artificial intelligence (AI).

Head of the DKI Jakarta Communication, Informatics, and Statistics Office (Diskominfotik) Budi Awaluddin expressed his appreciation for the active role of the community in monitoring the quality of public services.

"We thank the public for playing an active role in monitoring the quality of public services. This incident is a reminder for us to continue to improve. The DKI Jakarta Provincial Government is committed to ensuring that every public report is followed up accurately, transparently, and can be held accountable," said Budi at the DKI Jakarta City Hall, Tuesday, April 7.

As a follow-up, the DKI Provincial Government provides additional reporting channels through WhatsApp to accommodate indications of cheating in the process of handling complaints. The public can report alleged manipulation, including the use of AI that is not appropriate, through the number 0811-1272-206.

"The DKI Jakarta Provincial Government will not tolerate any form of manipulation in the follow-up to complaints. If violations are found, we will take firm action as part of our commitment to maintaining the integrity of public services," he said.

On the other hand, the DKI Provincial Government has also tightened the verification process for reports by involving coordination with the Bureau of Government of the Secretariat. This evaluation includes a thorough system improvement, both in terms of technology and monitoring mechanisms.

Strengthening is also carried out on the JAKI application through the development of a feature that allows documentation to be taken directly in the field in real time, to ensure the authenticity of the evidence of follow-up.

In addition, the system will be equipped with the ability to detect potential digital engineering, including the use of AI in reports.

The DKI Provincial Government noted that the high number of citizen reports showed that the complaint channel was still an active means of use. From January to March 2026, there were 62,571 reports that entered with an average of more than 20 thousand reports per month.

Meanwhile, throughout 2025, the number of reports reached 195,988 with a completion rate of 97.8 percent.

Budi said this condition was an indicator of public confidence in the existing complaint system, as well as a challenge to continue to improve service quality.

"We invite all residents to continue to use JAKI as the official complaint channel and the other four complaint channels. Collaboration between the government and the community is the key to creating a better and more comfortable Jakarta for everyone," he concluded.