Celebrate the Lebaran Peak Season, Pelni Increases Safety and Comfort Standards for Passengers

JAKARTA - PT Pelayaran Nasional Indonesia (Persero) or Pelni continues to improve passenger service quality throughout the 2026 Lebaran Transportation peak season period.

This effort is carried out throughout the Pelni ship fleet to ensure that the homecoming journey is safe, comfortable, and memorable for the community.

Pelni Corporate Communication Manager Nadya Nathasya said the company not only focuses on fleet readiness from the safety and operational sides, but also presents various service innovations to increase passenger comfort during navigation.

"Our latest innovation on passenger ships is to present the Nusantara Breakfast menu, namely yellow rice which presents the taste of Indonesia. We designed this menu to raise the value of Nusantara and create a warm and memorable breakfast experience," said Nadya in an official statement, Friday, February 27.

In addition to improving the quality of the menu, Pelni also ensures the safety standards of passenger food through the implementation of Hazard Analysis and Critical Control Points (HACCP) certification.

Currently, said Nadya, the ships that have been certified with HACCP include KM Kelud, KM Dorolonda, KM Nggapulu, KM Lambelu, KM Sinabung, KM Bukit Siguntang, KM Dobonsolo, KM Awu, and KM Bukit Raya.

In 2026, HACCP certification will soon be applied to KM Labobar, KM Gunung Dempo, KM Ciremai, KM Binaiya, and KM Tilongkabila.

"The implementation of international standards is a form of Pelni's commitment to maintaining the quality, hygiene, and safety of food for all passengers during the voyage," he said.

Nadya said that all Pelni fleets had also undergone intensive maintenance of facilities, accompanied by stricter hygiene standardization in all public areas, cabins, toilets, and other public facilities.

"The quality of the mattress on our fleet has also been upgraded to anti-bacterial, anti-water and anti-fire materials to improve comfort and cleanliness during the journey," said Nadya.

According to Nadya, Pelni's service transformation does not only focus on improving physical facilities, but also on strengthening the digital and passenger security aspects. This is realized through the expansion of the implementation of the smartlock feature which was previously applied on the KM Kelud as a pilot project.

In 2026, he continued, the feature will be implemented gradually at KM Bukit Siguntang, KM Awu, and KM Dorolonda, so that cabin access becomes safer, practical, and modern.

In addition, Pelni also launched a travel review feature on the Pelni Mobile application.

Through this feature, passengers can provide ratings and reviews after the trip is completed.

"The rating and review features on Pelni Mobile are very important tools for us to ensure that the evaluation and improvement of service processes run in a measurable and sustainable manner. The assessment includes four main indicators, namely cleanliness, facilities, food, and service. We invite all passengers to actively provide honest feedback after the trip," concluded Nadya.

Pelni emphasized its commitment to continue to provide safe, comfortable, and affordable sea transportation services for the community during the 2026 Lebaran Transportation period.

"Through these various service improvements, Pelni ensures that all fleets are ready to support national connectivity and community mobility throughout the archipelago," he said.