Present Interactive Screen, KAI Strengthen Digital Information and Complaint Services on LRT Jabodebek

JAKARTA - KAI presents digital-based service innovations through the implementation of an Interactive Screen at seven LRT stations in Jabodebek, namely: Dukuh Atas, Kuningan, Cawang, Cikunir 1, Jatimulya, TMII, and Harjamukti. This facility is part of strengthening the technology-based service system which also provides easy access for users of the Jabodebek LRT.

The Interactive Screen provides three main features, namely customer satisfaction surveys with star rating or emoticon methods, an interactive map that can help customers find facility locations and travel routes, and a digital complaint service that is integrated in real time.

Manager of Public Relations of the Jabodebek LRT, Radhitya Mardika, said that the Interactive Screen is part of a transformation of technology-based services that are oriented towards customer needs. The digitization of services, he added, is a strategic step to improve operational quality as well as customer experience.

"Digital transformation is not merely about presenting devices, but building an integrated and data-based system. With the Interactive Screen, KAI can monitor service assessments directly, receive complaints in real time, and ensure more structured follow-up. This is part of the commitment to provide modern, transparent, and responsive public transportation services," he said.

This system not only displays the facility layout inside the station, but also presents a map of the area outside the station, including road access and connectivity with other modes of transportation. Thus, customers can obtain travel information more comprehensively on one screen.

On the complaint service, every report submitted through the system will be recorded and LRT Jabodebek users will receive a report number as a reference for follow-up.

To ensure optimal implementation, frontline officers have received special training to be able to educate users and support the transition to digital-based services.

This transformation confirms KAI's commitment to strengthening corporate governance based on technology while providing modern, adaptive, and responsive public transportation services to the needs of urban communities.

"In the future, the integration of service data will continue to be developed to support an increasingly efficient and technology-based public transportation system," concluded Radhitya.