Lalamove's Multi-Stop and Lalabag Features, Help Bandung Fruit Kampoeng Send Orders More Effectively

JAKARTA - Timely and safe delivery is the main factor that affects customer satisfaction. This is becoming increasingly important for businesses that sell perishable goods such as food and fruit.

In normal times, the delivery process may not be a big problem. However, at certain times such as the Chinese New Year or Imlek celebrations that require fruit hampers, or when celebrating birthdays that need to be fast, sending fruit safely is a challenge in itself.

To maintain the quality of the goods being sent, many small and medium businesses are now relying on professional delivery services, such as Lalamove. The goal is of course to ensure that the goods delivered can arrive on time and at the same time maintain the quality of the goods.

One of the businesses that have felt the benefits of this service is Kampoeng Buah Bandung. This fresh fruit business has grown rapidly thanks to the delivery service support from Lalamove. This is because Kampoeng Buah uses two main Lalamove features, namely Multi-Stop and Lalabag to ensure efficient delivery and maintain product freshness during the journey.

According to the owners of Kampoeng Buah Bandung, namely Aan Jeffry and Vania Stefanie, this business started from selling mangoes from his wife's tree before the COVID-19 pandemic. At first, the mango was only sent to close friends. However, as time went on, demand increased, and this business began to grow in the surrounding community.

Along with the increasing demand, Kampoeng Buah is expanding the product variants sold. Not only selling mangoes, Kampoeng Buah Bandung has started selling various other types of fruit such as dragon fruit, oranges, and other premium fruits. In fact, when the COVID-19 pandemic hit, demand actually increased, and this business became more well-known, especially in the city of Bandung.

The increased demand gave Kampoeng Buah the opportunity to improve their infrastructure and operational processes. At this point, Kampoeng Buah began to have its own chiller to store fruits to keep them fresh, and was also assisted by a team to pack and manage operations.

In addition, they are also starting to develop online sales channels. In 2023, Kampoeng Buah even has its own offline store, which allows them to be closer to customers, and also continue to operate more efficiently both offline and online.

Along with the development of the business, delivery is one of the biggest challenges to be faced. Currently, Kampoeng Buah Bandung sends orders in large frequency.

This order can soar during peak seasons such as Eid Mubarak, Chinese New Year, and Christmas. During these periods, delivery volume can increase by 20-30 percent, and smooth and timely delivery is the key to maintaining customer satisfaction.

Kampoeng Buah certainly wants to ensure timely delivery, but still maintains the quality of the fruit being sent. They also need a delivery service that is available every day. In addition, Kampoeng Buah also wants this delivery to still have an economical tariff.

Therefore, to ensure that the products arrive quickly, in the best condition, and remain economical, Kampoeng Buah began to rely on Lalamove as a delivery partner.

The biggest reason why Kampoeng Buah uses Lalamove is that Lalamove's service is available 24/7. Lalamove also has various delivery fleets. So, Kampoeng Buah can use a motorcycle for small orders, a car for large purchases or pick up goods from suppliers.

Apart from these benefits, the Multi-Stop feature available on Lalamove is also the reason why Kampoeng Buah uses Lalamove. This feature is very relevant, because it allows business actors to add up to 19 different addresses in one trip.

According to the owner of Kampoeng Buah, Lalamove's Multi-Stop feature allows Kampoeng Buah to save time and costs. This is because they can send to multiple addresses in one trip safely.

Kampoeng Buah Bandung prioritizes the quality and freshness of its products. For them, keeping the fruit in the best condition when it reaches the customer is very important.

Therefore, Kampoeng Buah also uses Lalabag from Lalamove. Lalabag itself is a heat and water resistant bag provided by Lalamove for motor fleets. This bag is intended to maintain the temperature and quality of goods such as food or flowers so that they remain in good condition during the journey.

According to Aan Jeffry as the owner of Kampoeng Buah, Lalabag is very helpful for them. Mainly to maintain the quality of the fruit that is sent. In addition, he also feels that Lalabag helps them prepare the fruit that is sent much easier.

"Because the delivery of fruits must be fresh and we pay close attention to the delivery problem, Lalabag is very helpful because we just put it in the bag, and the fruit will be safe. Previously, I didn't have a special box, so Lalabag is very useful to ensure that the fruit is in good condition," said Aan Jeffry.

Lalamove has become an important partner for Kampoeng Buah Bandung in ensuring effective and efficient delivery. With Lalamove, Kampoeng Buah can save time and delivery costs. In addition, Lalabag from Lalamove helps maintain the freshness of the fruit that is so necessary for customers.

With the support of reliable delivery services such as Lalamove, Kampoeng Buah can continue to grow and provide the best service to customers, ensuring that every order arrives safely and on time, even amid a surge in demand.