Commuter Line User Volume Reaches 400 Million by 2025

JAKARTA - KAI Commuter recorded a positive growth trend throughout 2025 with a total volume of Commuter Line users nationwide reaching 400,997,610 people.

This figure increased by 7.08 percent compared to the achievement of 2024 which was recorded as 374,484,307 users.

KAI Commuter President Director Purnomo Sidi said that the growth in user volume occurred evenly across all KAI Commuter service areas in Indonesia.

"This growth reflects the increasing public confidence in Commuter Line services as the backbone of daily mobility," said Purnomo in an official statement, Tuesday, January 27.

Based on performance data, the user volume in the Jabodetabek area reached 349,311,251 people. Meanwhile, Area I Merak serves 4,463,498 users, Commuter Line Basoetta as many as 2,347,314 people, Area II Bandung 18,727,224 people, Region VI Yogyakarta 10,131,789 people, and Region VIII Surabaya reached 16,016,534 people.

To support community mobility, KAI Commuter operates a total of 1,294 trips every day throughout 2025.

The number consists of 1,065 trips in Jabodetabek, 14 trips in the Merak Area, 70 trips on the Commuter Line Basoetta, 58 trips in Area II Bandung, 37 trips in Region VI Yogyakarta, and 50 trips in Region VIII Surabaya.

"2025 is a momentum to strengthen connectivity. We operate a total of 1,294 trips every day to ensure that people's mobility remains smooth," said Purnomo.

In terms of operational reliability, KAI Commuter recorded a consistent on-time performance (On Time Performance) throughout 2025, with 99.3 percent for departure accuracy and 98.8 percent for arrival accuracy.

Especially in Jabodetabek, Bogor Line became the line with the highest user volume, reaching 153,538,393 people, followed by Cikarang Line with 85,936,774 people.

Manggarai Station was recorded as the busiest transit station with a total of 57,517,269 users, followed by Tanah Abang Station with 44,062,572 people.

In addition to increasing the volume of users, KAI Commuter also noted the positive impact of the reactivation of Pondok Rajeg Station which began operating again at the end of 2024. After one year, the existence of the station has a significant impact on the economic, social, and environmental aspects of the surrounding community.

"This is reflected in the results of surveys and research related to social, economic, and environmental changes in the community after one year of reactivating the Pondok Rajeg Station," said Purnomo.

The emergence of various micro, small, and medium enterprises (MSMEs) around the station, the increase in land and property values, and the change in the pattern of community mobility to be more efficient are indicators of the growth of the region. In terms of the environment, the existence of the station also improves the spatial layout of the surrounding area visually and functionally.

KAI Commuter emphasized the need for cross-stakeholder collaboration to develop station services to be integrated with advanced transportation modes and community social services.

As the operator of the Commuter Line in the agglomeration area from the western end of Java Island to Surabaya, KAI Commuter is committed to continue to improve the quality of service at the 217 stations served.

"We would like to thank the millions of users who have faithfully used Commuter Line and to the regulators who have given KAI Commuter their trust," said Purnomo.

Going forward, KAI Commuter projects that the trend of user growth will continue in 2026.

For this reason, the company is preparing a strategy to add facilities and increase infrastructure capacity to meet the challenges of increasing demand for services.

"This achievement in 2025 is a barometer for us to continue to innovate," concluded Purnomo.