Kemenhaj Optimize Channel to Control Hajj to Handle Complaints from Pilgrims

JAKARTA - The Ministry of Hajj and Umrah (Kemenhaj) will optimize the use of the Kawal Haji channel to accommodate complaints from pilgrims regarding the implementation of this year's hajj.

The channel is prepared as an official complaint center for pilgrims, families, and the general public, to report various dynamics of service in the Holy Land.

The spokesperson for the Ministry of Law and Human Rights, Ichsan Marsha, in Jakarta, Friday, January 16 evening, explained that the existence of the channel is very crucial to accommodate complaints that have often spilled over on social media without clear handling.

"With the presence of the Hajj Guard, every problem that arises, whether related to accommodation, catering, or transportation, can be immediately responded to by authorized officers," he continued.

"We have the Kawal Haji channel which Insyaallah will become a center for complaints about various dynamics related to the implementation of the hajj, including the relationship with social media issues that arise in the public space," Ichsan told reporters after being a lecturer in the Training of Hajj Service Officers (PPIH) Saudi Arabia 1447 Hijriah/2026 at the Pondok Gede Hajj Dormitory, quoted by Antara.

Ichsan added that the channel also serves as a means of clarification. If there is a viral content that has the potential to present problems or noise, the public can report it through Kawal Haji so that it can be immediately followed up and the facts can be straightened out by the officers.

This is considered more effective than letting the issue spread wildly into a snowball on an open platform.

"During the previous implementation process, we can see that this canal is quite effective in resolving various dynamics, both in service tasks and dynamics related to the presence of our pilgrims in the Holy Land," said Ichsan.

In addition, the Ministry of Religion also encourages the active role of the media to educate the congregation to use official channels in conveying aspirations.

Ichsan hopes that the congregation will be more careful and wise. If the congregation encounters obstacles, the first step is to report to the officer or through the application, not to immediately viralize on social media which often makes the atmosphere more complicated without providing a solution.

With the optimization of the Hajj, the Ministry of Religion targets a calmer and more measured 2026 Hajj, where every technical problem can be resolved internally and professionally, maintaining the sanctity of the worship of God's guests.