Ford Official Workshop Comes to Bekasi to Strengthen Aftersales Network

JAKARTA - Ford RMA Indonesia together with PT Elite Auto Sukses officially opened Ford Bekasi with a 2S service (Service and Sparepart) facility. The presence of this official workshop is to strengthen Ford's after-sales network in the Bekasi area and its surroundings.

The presence of Ford Bekasi is part of the commitment of Ford RMA Indonesia and its dealer partners to expand access to quality service. This is also due to the high mobility and economic activity in the buffer area of the Capital City.

Regional Director of RMA Indonesia Roelof Lamberts, assessed that Bekasi has a strategic role in supporting the economic and logistics activities of Jabodetabek. Moreover, consumer cars will be serviced by official Ford mechanics.

"As a major buffer city for DKI Jakarta, Bekasi has a strategic role in supporting economic and logistics activities in the Jabodetabek area. This condition encourages the increasing need for robust vehicles as well as professional and easily accessible vehicle maintenance services," said Roelof Lamberts, Thursday, January 8.

Ford Bekasi is located at Jl. Jend. Sudirman No. 18, Kayuringin Jaya, South Bekasi, Bekasi City, West Java. This facility is presented to answer customer needs for fast, reliable, and global standard service services.

With the character of the area dominated by commercial and industrial activities, the availability of after-sales services is crucial in maintaining vehicle performance and reliability. Director of PT Elite Auto Sukses Maria Christina, emphasized his party's commitment to presenting the best aftersales experience.

"Ford Bekasi is a manifestation of our commitment to provide the best after-sales service for Ford customers. We want to ensure that every customer has easy access to service, quality workmanship according to Ford's global standards, and guaranteed availability of original spare parts," he said on the same occasion.

Through Ford Bekasi, PT Elite Auto Sukses provides service facilities with Ford certified technicians, modern equipment, and genuine parts. All services are designed to keep vehicles in optimal condition, both for daily and operational needs.

Not only that, customers also get support for Ford RMA Indonesia after-sales services, including Emergency Roadside Assistance (ERA). This service includes a 24-hour call center, vehicle towing, battery jumper, tire replacement, to emergency fuel delivery to provide peace of mind during ownership.

The opening of Ford Bekasi confirms Ford RMA Indonesia's long-term steps in strengthening the national aftersales network with global service standards and a focus on customer satisfaction. The US-based manufacturer will also expand dealers and facilities in various cities.

For one month since the inauguration of the official Ford Bekasi workshop, namely January 9 to February 9, 2026, consumers who carry out vehicle maintenance can take advantage of attractive promo treats.

"During this promo program, customers will get free 1 liter oil, free general check up for all items ranging from engines, legs, and braking systems. Customers will also get a voucher worth Rp. 300,000 which can be used to purchase spare parts," concluded Head of After Sales RMA Indonesia Elyas Dwi Erwanto.