Pluang Strengthens User Security And Trust With Three-Lapis Security System

The popularity of digital investment in Indonesia continues to increase, as well as the risk of online fraud, phishing, and fake accounts on behalf of the company. As the most complete multi-asset trading and investment application in Indonesia, Pluang affirms its commitment to user security and trust by presenting the Tiga Lapis Security System (3L) which includes a liveness check and Two-Factor Authentication (2FA) to provide comprehensive protection for every activity of Pluang users.

In recent years, Indonesia's digital investment industry has faced a significant increase in fraud cases, ranging from fake investment groups on social media to mock sites or applications that mimic official platforms. The modes used are also increasingly diverse, ranging from asking users to share OTPs, passwords, to clicking suspicious APK links and downloads that can cause access loss and funds.

"The security and trust of users is our top priority in Pluang. In the midst of the increasing risk of digital crime, we continue to strengthen the security system and provide education so that users can invest safely," said Claudia Kolonas, CEO & Co-Founder of Pluang.

As part of the public's commitment to education, Pluang urges all users to understand and implement the following basic security guidelines:

Always access the Pluang application or website through the official channel: www.pluang.com or Google Play Store / App Store Activate Two-Factor Authentication (2FA) and create a strong and unique transaction PIN

As the latest step in strengthening user protection and also the main part of our Tiga Lapis (3L) Security System, Pluang is now presenting a Liveness Check facial verification feature a biometric verification system that ensures that the identity verification process is carried out by the original user, not photos or videos, bots, or fraudsters, for important activities such as balance withdrawal and crypto from the new device as well as PIN reset process.

In addition to this new feature, Pluang also continues to improve the various existing core security features, such as:

Both PIN/Biometric & OTP Verifications for all important activities such as Two-Factor Authentication (2FA) login for two-step verification in each crypto asset transfer process

Pluang also implements a strict personal data protection policy in accordance with the Personal Data Protection Act (UU PDP) to ensure that all security activities run according to the best standards in the financial technology industry.

Untuk menghindari penyalahgunaan nama dan menjaga kejelasan komunikasi, Pluang mengimbau pengguna untuk hanya mengakses dan berinteraksi melalui kanal resmi berikut:● Website Resmi: https://pluang.com● Email Layanan Pelanggan: tanya@pluang.com● Call Center: (021) 8063 0065 (Senin–Jumat pukul 09.00–18.00 WIB, kecuali hari libur)● Nomor WhatsApp Resmi (Satu Arah): +62 855-7467-0393

And through the following official social media:

Here's Instagram: please hold on to TikTok: please: please hold on to X: please hold on to YouTube: please hold on to Facebook: Pluang.ID good luck Telegram: OfficialPluang

Use only the ten official channels mentioned above; numbers, websites, email addresses and other accounts that do not represent Pluang and need to be immediately reported to Customer Support Pluang so that they can be dealt with.

For information, as of November 2025, Pluang served 12 million registered users and provided access to more than 2,000 investment products including crypto assets, global stocks and ETF, Indonesian shares (coming soon), gold, crypto futures, operations trading, and mutual funds.