Residents Of Kalibata City Can Now Supervise Their Own Foreigners, Official Immigration Complaint Post Operates

JAKARTA - The Class I Immigration Office for Non-TPI South Jakarta inaugurated the Immigration Complaint Post at the Kalibata City Apartment, South Jakarta, on Wednesday, November 12, 2025. This initiative aims to strengthen supervision of the mobility of foreign nationals (WNA) in densely populated residential areas, as well as open a participatory channel for residents.

The inauguration was carried out by the Head of the Regional Office of the DKI Jakarta Immigration Directorate General, Pamuji Raharja, together with the Head of the South Jakarta Immigration Office, Bugie Kurniawan, witnessed by the regional apparatus, the Chairperson of the Association of Owners and Occupants of the Musdalifah Pangka Flats (PPPSRS) and General Manager of Kalibata City Martiza Melati.

This post is an innovation of public services and participatory supervision. Residents can report directly, quickly, and humanely," said Bugie.

Bugie emphasized that the success of surveillance of foreigners depends on cooperation between the community, legal apparatus, and regional managers.

This program was initiated by the Head of Intelligence and Immigration Enforcement, Prihatno Juniardi, as a follow-up to the direction of the Minister of Immigration and Corrections, Agus Andrianto, who encouraged technology-based supervision and a humanist approach.

According to Prihatno, this post will be guarded by picket officers every working day, at 10.00 p.m. local time.

"Our officers will be on standby and ready to receive direct reports from residents of Kalibata City," said Prihatno on the sidelines of the inauguration ceremony.

Prihatno explained that in addition to receiving complaints, this post also serves passport consultations and will collect data on the number of foreigners living in Kalibata City.

"We want to know how many foreigners live here. Hopefully, this post can support the creation of a safe and comfortable environment," he said.

To facilitate reporting, the Immigration Office will distribute pamphlets and stickers containing reporting links at apartment strategic points. Residents simply fill out digital forms that will be directly connected to the Immigration admin.

"The reporter can monitor the progress of reports online and offline. Our officers are always ready to respond," added Prihatno.

Prihatno expressed his appreciation to the Kalibata City management agency and PPPSRS which has facilitated the place and fully supports the operation of this post.

"Currently, the immigration complaint post in a new apartment in Kalibata City is not yet available. Hopefully in the future it can be imitated or imitated," he hoped.

The chairman of PPPSRS Kalibata City, Musdalifah Pangka, said that this post is a tangible manifestation of the commitment to improving the quality of public services, especially in the field of immigration. With a population of about 40,000 people, Kalibata City is a strategic location for community-based surveillance trials.

Meanwhile, General Manager of Kalibata City, Martiza Melati, welcomed the presence of this post as a forum for the aspirations of residents in maintaining security and environmental order.

According to Martiza, the presence of this post is expected to be a forum for residents' aspirations to submit reports, complaints, and consultations related to the activities of foreign nationals (WNA) and other immigration issues.

"We hope that this Immigration Complaint Post can be an effective means of communication between residents and the immigration authorities, in order to maintain security and environmental order," he added.