Telkom Access To Strengthen Organizational Foundations Through Transformation From Grass Roots

JAKARTA - PT Telkom Access holds the principle of continuing to transform in the face of the swift currents of digital disruption. The transformation was carried out starting from grassroots as Telkom Access' step to strengthen the organizational foundation.

Director of Human Capital & Information Technology (HC & IT) Telkom Access, Nizar, explained that the transformation process in his company is based on the 7S McKinsey model, including Structure, Skill, System, Strategy, Style, Staff, and Shared Values.

With this approach, according to him, the changes made do not stop at the structural level, but also touch the competence and basic values of individuals.

"The transformation is a way for us to anticipate environmental changes and business strategies. Because Telkom Access is now moving into an external market, HR capabilities must also be improved. If the person is not ready, we cannot keep up with the times," Nizar said in a statement, Tuesday, November 4.

The first step in the transformation starts from the peak of leadership. Telkom Access conducts arrangements at the Board of Directors-1 (BOD-1) and Board of Directors-2 (BOD-2) levels one to two levels below the Board of Directors.

"The goal is clear, ensuring that the strategic position is filled by people who have multiskills and an efficient perspective. The wave of updates then seeps down to the lower layers, down to the supervisor level and field technicians," he said.

The transformation that is running also gives birth to a new pattern in the management of contingent workers. Telkom Access is listed as a pioneer in TelkomGroup's environment in building an end-to-end outsourced work system starting from setting work standards, measuring performance, to monitoring productivity.

Nizar said this step was strengthened by improving technician competence through the Fiber Academy, as well as utilizing IT Tools which allows customers to provide direct feedback on technician performance. The system is designed to maintain service quality while strengthening customer experience in the field.

With the foundation of an organization that is now stronger, said Nizar, Telkom Access is preparing to step into a wider and sustainable digital transformation stage. This step is also expected to support the company to remain relevant in the midst of rapidly changing business dynamics.

"We realize that changes cannot start from the bottom, we have to start from the top first. Once the structure at the managerial and regional levels is improved, then we can ensure the competence is precise and efficient," said Nizar.