Digital Transformation In Medical Services, Push Towards Smart And Integrated Hospitals

JAKARTA - The hospital now not only acts as a treatment center, but also as a data and technology-based service provider that allows the diagnosis, therapy, and patient monitoring process to be carried out more efficiently.

Digital transformation is the key to improving service quality while strengthening an adaptive national health system to the needs of the times.

For example, the implementation of hospital information systems, digitization of medical records, and the use of artificial intelligence (AI) and the Internet of Medical Things (IoMT) technology have helped medical personnel in making clinical decisions more quickly and accurately.

"This step not only improves patient safety, but also reduces the risk of medical error and speeds up the administrative process, so that the patient experience becomes more comfortable and integrated from start to end of treatment travel," said Chief Executive Officer (CEO) Bethsaida Healthcare Norman Daulay in his statement.

In the midst of the push towards the smart hospital era, various hospitals in Indonesia continue to innovate to take advantage of technology in a sustainable manner. One of them is Bethsaida Healthcare, which recently received the "Best Digital Transformation & Integrated Healthcare Innovation" award at the CNBC Indonesia Awards 2025.

The award is a form of recognition for the success of Bethsaida Healthcare in implementing digital transformation in all lines of medical services.

These efforts include updating the hospital information system, integration of inter-unitary clinical data, to the development of a digital patient journey that places patient comfort and safety as the center of every service process in other ecosystem lines, includingter Wellness Center, Clinic Aniva, to Clinic Petals.

There are also various innovations such as the Advanced Electronic Medical Record System (EMR), Digitalized Patient Journey, Integrated Medical Device, and AI-Assisted Clinical Monitoring, this hospital strengthens its steps towards modern hospitals based on data and collaboration.

This approach combines curative, preventive, rehabilitative, and wellness aspects, with support from a digital system that ensures patients have a comprehensive and consistent service experience.

"We present this award to all teams and partners who work with dedication. The achievement of validation of the EMRAM HIMSS Level 6 confirms our ongoing steps towards Smart Hospital with integrated EMR, more secure, efficient, and accessible services," he concluded.